topic Re: Refund add-on in Get Support

Refund add-on

zappi — Sun, 19 Feb 2023 21:17:53 GMT

Hi, I would like a refund for wrong add-on.

Re: Refund add-on

Handy1 — Sun, 19 Feb 2023 21:20:33 GMT

@zappi First check

Check add-ons /mins /Data

For most up to date account info

if it’s still not there and you have been charged reach out to support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Refund add-on

computergeek541 — Sun, 19 Feb 2023 21:42:59 GMT

Re: Refund add-on

HALIMACS — Sun, 19 Feb 2023 22:07:14 GMT

@zappi

if you accidentally selected the wrong add on, contact customer support and ask politely for them to apply the funds from that purchase to available funds.

This will likely be more successful if if you haven’t consumed any of the add on.

Then select the correct add on that you desired instead.

It’s unlikely they will give you a refund.