topic Re: iPhone 11 hotspot keeps disconnecting in Get Support

iPhone 11 hotspot keeps disconnecting

PYMak — Sun, 19 Feb 2023 20:34:57 GMT

I recently bought a pre-owned iPhone 11 online with Public two weeks ago. The hotspot connection keeps disconnecting after 5 to 10 minutes. I checked the battery saver and low-data mode are both OFF. I have another iPhone XS and don't have this issue. iPhone 11 have been updated to the latest OS. Can the issue be fixed or changed the iPhone? Thanks

Re: iPhone 11 hotspot keeps disconnecting

Handy1 — Sun, 19 Feb 2023 20:35:57 GMT

@PYMak Take to Telus store to check warranty or ask support to return while still under the 30 day mark

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Re: iPhone 11 hotspot keeps disconnecting

esjliv — Sun, 19 Feb 2023 20:38:21 GMT

@PYMak wrote:
I recently bought a pre-owned iPhone 11 online with Public two weeks ago. The hotspot connection keeps disconnecting after 5 to 10 minutes. I checked the battery saver and low-data mode are both OFF. I have another iPhone XS and don't have this issue. iPhone 11 have been updated to the latest OS. Can the issue be fixed or changed the iPhone? Thanks

@PYMak - it sounds like you may have googled this to troubleshoot. Did you troubleshoot other items that are mentioned here?

https://www.alphr.com/iphone-hotspot-keeps-disconnecting/#:~:text=Possible%20Reasons%20Why%20iPhone%20Hotspot%20Keeps%20Disconnecting&text=Incorrect%20iPhone%20settings%2C%20for%20example,you're%20trying%20to%20connect.

Maybe try a Reset of your device's Network Settings and see if that improves the issue. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

Re: iPhone 11 hotspot keeps disconnecting

PYMak — Sun, 19 Feb 2023 20:40:14 GMT

The phone is newly setup

Re: iPhone 11 hotspot keeps disconnecting

HALIMACS — Sun, 19 Feb 2023 20:41:26 GMT

@PYMak

Perhaps the device hotspotting to it is connecting to an available wifi connection, thus terminating the hotspot connection.

Also tends to happen when device is out of Bluetooth range - can be wonky.

Re: iPhone 11 hotspot keeps disconnecting

PYMak — Sun, 19 Feb 2023 20:43:58 GMT

I switched to another iPhone XS in the same location without any issue

Re: iPhone 11 hotspot keeps disconnecting

PYMak — Sun, 19 Feb 2023 20:45:07 GMT

I open a service issue with CSagent