topic Re: activation in Get Support

activation

idlhands — Sun, 19 Feb 2023 10:39:44 GMT

when activating a SIM card do i actually have to make the first payment with a visa debit or credit card? i bough a payment voucher and it wont seem to let me use that to activate the SIM for the first time.

Re: activation

HALIMACS — Sun, 19 Feb 2023 11:00:36 GMT

@idlhands

Activation is much easier with a credit card or Visa or MasterCard debit.

In order to use payment vouchers, you require support from customer assistance.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: activation

esjliv — Sun, 19 Feb 2023 12:19:08 GMT

@idlhands - the activation pages do not currently allow a SIM card to be activated and an account created by voucher. So as stated above contact Customer Support and tell them you want to create a My Account and activate the SIM card you obtained. They have made these exceptions in the past according to other posts, so they should be able to help you out as well.

Re: activation

computergeek541 — Sun, 19 Feb 2023 14:16:07 GMT

@esjliv wrote:
@idlhands - the activation pages do not currently allow a SIM card to be activated and an account created by voucher. So as stated above contact Customer Support and tell them you want to create a My Account and activate the SIM card you obtained. They have made these exceptions in the past according to other posts, so they should be able to help you out as well.

The information that I have seen indicates that isn't an exception, but rather a set procedure to be followed in the cases of the customer not having a credit or debit card that can be used during activation.

Re: activation

esjliv — Sun, 19 Feb 2023 14:23:59 GMT

@computergeek541 wrote:
@esjliv wrote:
@idlhands - the activation pages do not currently allow a SIM card to be activated and an account created by voucher. So as stated above contact Customer Support and tell them you want to create a My Account and activate the SIM card you obtained. They have made these exceptions in the past according to other posts, so they should be able to help you out as well.
The information that I have seen indicates that isn't an exception, but rather a set procedure to be followed in the cases of the customer not having a credit or debit card that can be used during activation.

That that is good @computergeek541 .

It is difficult to post something with certainty for this particular situation as I am not sure where I can find something stated from PM about this. So, suggesting to contact CSA for help and see if they can set them up is my current comfort level of advice. 🙂

Re: activation

BKNS27 — Sun, 19 Feb 2023 16:46:24 GMT

@idlhands

You can purchase a reloadable Visa card from any gas station or supermarket like these to activate the SIM: