topic Not able to login in Get Support

Not able to login

Nischal1 — Sun, 19 Feb 2023 16:44:23 GMT

WIth my same user ID and passowrd, I am not able to login. I even reset it but could not login

Re: Not able to login

Handy1 — Sun, 19 Feb 2023 16:47:02 GMT

@Nischal1 Try again incognito private mode there are cache issues or eve try another device or lap top of all else fails ask support to help you

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Not able to login

BKNS27 — Sun, 19 Feb 2023 16:51:51 GMT

@Nischal1

There is a cache problem with the PM website so clear the cache, cookie and go incognito on your browser.

Also use a laptop or desktop.

Re: Not able to login

dust2dust — Sun, 19 Feb 2023 17:01:11 GMT

Test your login credentials by going to the chatbot and saying you're a customer and signing in. There's not much to do there but at least you can confirm that your credentials work or not.

Re: Not able to login

HALIMACS — Sun, 19 Feb 2023 18:11:57 GMT

@Nischal1

If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in.

If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message.

Re: Not able to login

esjliv — Sun, 19 Feb 2023 20:31:19 GMT

@Nischal1 wrote:
WIth my same user ID and passowrd, I am not able to login. I even reset it but could not login

@Nischal1 - have you an activated Public Mobile SIM card and account plan currently?

If you are a current customer but never created an account before you can submit a ticket here to: Create or forgot My Account email or password link

If you have been able to log into My Account previously, note:

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

Re: Not able to login

computergeek541 — Mon, 20 Feb 2023 20:13:33 GMT