topic Re: New Connection number porting in Get Support

New Connection number porting

dawoodhayat — Sun, 19 Feb 2023 14:25:15 GMT

Not able to get registered on public network.

Re: New Connection number porting

Laino — Sun, 19 Feb 2023 04:22:51 GMT

Hello Friend, some details would be great, did the SIM card get entered properly, did you get your current provider to release your number? cheers

Re: New Connection number porting

softech — Sun, 19 Feb 2023 04:25:55 GMT

@Laino so, you put your new PM sim card on a phone and cannot connect?

try to reseat your sim card first. Power down the phone, take sim out for a minute, then put it back in and power up

If still not work, likely just a sim card provisioning issue. it is an easy fix for PM support, you will just need to open ticket to engage them:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: New Connection number porting

HALIMACS — Sun, 19 Feb 2023 11:42:40 GMT

@dawoodhayat

Have you gone through the complete activation process as of yet, or are you in the midst of it or stuck somewhere?

After you have, it is important to reply YES to the port authorization text from your prior provider. Your prior account must be active for this to occur.

After that, replace with the newly activated Public Mobile SIM card and reboot your device and you should be good to go.

Re: New Connection number porting

esjliv — Sun, 19 Feb 2023 12:40:59 GMT

@dawoodhayat - after completing the activation of the SIM card here: https://www.publicmobile.ca/en/on/portal/activation

can you confirm you were charged for the activation and plan chosen?

If so, try performing a reset of your device's network settings:

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If still issues, try your SIM card into another compatible phone and see if you have an services. If so, move the SIM card back to your phone and restart it, is it working now?

If still issues after above, you may submit a ticket directly with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.