topic Re: cant log in in Get Support

cant log in

Buddythecat — Sat, 18 Feb 2023 21:16:29 GMT

keeps saying my email or pass is incorrect. Tried resetting it several times....says success but wont let me in !!!

Re: cant log in

Handy1 — Sat, 18 Feb 2023 21:05:09 GMT

@Buddythecat Try again incognito private mode there are cache issues , if all else fails get support to help you

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: cant log in

dabr — Sat, 18 Feb 2023 21:05:11 GMT

@Buddythecat Try using incognito/private mode because of caching issues with PM's self serve site. You may also need to wait 10 minutes before another attempt if you've tried too many times already with incorrect login credentials.

Re: cant log in

dust2dust — Sat, 18 Feb 2023 21:10:52 GMT

Test your login credentials using the chatbot. Open the chatbot, say you're a customer, sign in - see if your login works.

Re: cant log in

softech — Sat, 18 Feb 2023 21:11:24 GMT

@Buddythecat

do you also have a Telus my account logon??

try using Incognito mode to login.

and make sure your type in your new password and not rely on browser saved password

Re: cant log in

esjliv — Sat, 18 Feb 2023 21:54:05 GMT

@Buddythecat - if you are on mobile let the email and password autofill, but don't hit "Log In" just wait and it will log in; otherwise it will error out. You will likely receive a "Page Expired" message.

edit typo

Re: cant log in

texwood — Sat, 18 Feb 2023 22:00:33 GMT

Once you enter the username/password and you get the white "Page Expired" message, in the same browser windows, enter the link:

https://selfserve.publicmobile.ca/en/account/overview

That should bring you to the account page, bypassing the "Page Expired" error.