topic Re: Picture messages say NOT DELIVERED in Get Support

Picture messages say NOT DELIVERED

LorriAnne — Sat, 18 Feb 2023 19:42:42 GMT

Picture messages say NOT DELIVERED with a red circle and exclamation mark beside the picture
I have this plan
$40

15 GB

data at 4G Speed
30-day plan
Unlimited Canada-wide Talk
Unlimited International Text

Re: Picture messages say NOT DELIVERED

Handy1 — Sat, 18 Feb 2023 19:10:11 GMT

@LorriAnne Sorry to ask but are messages enabled on the phone settings are you getting regular text

Re: Picture messages say NOT DELIVERED

HALIMACS — Sat, 18 Feb 2023 19:11:37 GMT

@LorriAnne

Ensure Data & MMS is toggled 'on' in your cellular / messaging connections settings.

Re: Picture messages say NOT DELIVERED

LorriAnne — Sat, 18 Feb 2023 19:13:11 GMT

Both are ON

Re: Picture messages say NOT DELIVERED

Handy1 — Sat, 18 Feb 2023 19:13:59 GMT

@LorriAnne Can you try the SIM card in another phone and see if services work as they should ?

Re: Picture messages say NOT DELIVERED

LorriAnne — Sat, 18 Feb 2023 19:15:31 GMT

Messages are enabled
I RECEIVE all text and iMessages
I only get the "not delivered" mesage when sending image to android phone , But ocassionally it delivers normally ..

Re: Picture messages say NOT DELIVERED

Handy1 — Sat, 18 Feb 2023 19:20:55 GMT

@LorriAnne Does this only not work in a certain location or does it happen hit or miss on same location ?

adding if data and mms is on try toggling off reboot phone and select them back on again or simply try taking SIM card out and reseat it in the sim tray and push back in see if that helps

Re: Picture messages say NOT DELIVERED

softech — Sat, 18 Feb 2023 19:19:49 GMT

@LorriAnne its normal there might be problems sending to Android phones as they don't have iMessage. Long press on the problematic message, a menu comes up, select send as MMS

Re: Picture messages say NOT DELIVERED

HALIMACS — Sat, 18 Feb 2023 19:26:14 GMT

@LorriAnne

Can you confirm with the recipient whether they have received the message or not? It would be interesting to know if there's any indication on their end... and whether they can view it?

It's possible if the Android user has their 'chat' settings enabled in a certain way, that they may have irregular issues sending and receiving messages, including picture types.

I know when myself and another Android user tried out Chat, we had enormous difficulties synching our Chat settings so it worked amongst us, and still allowed us to send and receive SMS and MMS outside of chat.

We eventually abandoned Chat altogether.

Re: Picture messages say NOT DELIVERED

hTideGnow — Sat, 18 Feb 2023 19:26:14 GMT

hi @LorriAnne

try sending via MMS when you need to send to Android users

Re: Picture messages say NOT DELIVERED

will13am — Sat, 18 Feb 2023 20:08:33 GMT

Does this occur when the receiving party has their phone turned off? I find that I get this problem when I send text to someone who has their phone turned off at the time. If phone is on, no problem.

Re: Picture messages say NOT DELIVERED

esjliv — Sat, 18 Feb 2023 21:50:47 GMT

@LorriAnne - do you know if the other user with the android phone needs to have their DATA setting ON to receive MMSs?

Re: Picture messages say NOT DELIVERED

hTideGnow — Sat, 18 Feb 2023 21:54:53 GMT

hi @esjliv i think the issue OP has is that the message didn't send out from OP side as it said No delivered. I think MMS is something just send and no acknowledgment, ie if send out successfully, the sender won't know if receiving end received

Re: Picture messages say NOT DELIVERED

BEER — Tue, 28 Feb 2023 18:39:27 GMT

If you are trying to send a picture message (MMS) and it says "Not Delivered" with a red circle and exclamation mark, it means that there was an issue with sending the message. Here are some common reasons why this may occur:

Poor network connection: If you have a poor network connection or are in an area with low signal strength, the MMS may not be able to send. Try moving to an area with better signal or connecting to a Wi-Fi network.
Large file size: If the picture or video you are trying to send is too large, it may not be able to send. Try reducing the size of the file or sending it in multiple parts.

Invalid recipient: Make sure that the recipient's phone number or email address is entered correctly. If the recipient is not able to receive MMS messages, the message will not be delivered.

[numero uno today..... Luddite]

Re: Picture messages say NOT DELIVERED

LorriAnne — Wed, 22 Feb 2023 01:11:31 GMT

no i have tested it with someone in the same roomand there phone is ON same issue

Re: Picture messages say NOT DELIVERED

LorriAnne — Wed, 22 Feb 2023 01:11:56 GMT

They have all settings on as they send SMS constantly

Re: Picture messages say NOT DELIVERED

LorriAnne — Wed, 22 Feb 2023 01:13:09 GMT

yes i think it MAY be bad signal in some area of house causing the porblem