topic Re: Reimbursement in Get Support

Reimbursement

pschnurr2 — Sat, 18 Feb 2023 18:22:42 GMT

I was a Public Mobile customer for several years but cancelled my services a few months ago after having recently paid for three months of services. I was told I was going to get reimbursed for the two and a half months of services I paid for but didn't use, but I have not yet been reimbursed. How can I get reimbursed?

Re: Reimbursement

Handy1 — Sat, 18 Feb 2023 18:24:52 GMT

@pschnurr2 You need reach support for refund

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Reimbursement

Dunkman — Sat, 18 Feb 2023 18:36:19 GMT

@pschnurr2

Who told you that you were going to be reimbursed for the remaining 2.5 months? Public mobile customer service agent?

In general, since Public mobile is a prepaid service, there are no refunds or pro-rating of accounts. How did you cancel your account? Ported out to another company? Removed your autopay information?

Re: Reimbursement

Meow — Sat, 18 Feb 2023 18:39:36 GMT

HOW did you 'cancel' your PM service????

WHO told you you will be reimbursed for not used time????

PM does not provide refunds for unused time. Only for non working add-ons and even that could be selective.

Re: Reimbursement

HALIMACS — Sat, 18 Feb 2023 19:30:59 GMT

@pschnurr2

The ONLY way I figure you might see a kind of 'reimbursement' for services already paid for here is if you were perhaps moving to a Koodo or TELUS service.

Were you?

The only other circumstance might be if you had difficulties obtaining reliable service in a location that they told you that you would be able to get it.

Either way, hope you took screenshots of whomever authorized a refund, if it was in writing.

Worst case, if you WERE promised something you did not get, and you've gone through the channels to get it, request a chargeback on your payment card. (some may not like me suggesting this, however i feel it's completely justified if the promise was clear and not delivered upon).

I would personally do it after exhausting reasonable channels.

Re: Reimbursement

esjliv — Sat, 18 Feb 2023 22:03:08 GMT

@pschnurr2 - just be careful if you are considering a chargeback on your card, and you use the same credit card for any other public mobile account you may manage/have. As this will affect (and disable) any accounts connected to the credit card; which could be an ordeal to get up and running. FYI

Re: Reimbursement

HALIMACS — Sat, 18 Feb 2023 22:40:12 GMT

Are you certain it will, @esjliv ?

I might have thought it would only impact the associated account.

You (anyone) have firsthand experience with this?

Re: Reimbursement

esjliv — Sun, 19 Feb 2023 00:16:06 GMT

From other posts I recall this happening to @HALIMACS

Re: Reimbursement

hTideGnow — Sun, 19 Feb 2023 00:57:11 GMT

Hi @esjliv @HALIMACS I think the chargeback concern is that you sometime dont know if you charged back the correct account, assuming the charges are the same across

But I don't think it is appropriate to talk about this. I doubt PM agent will ever agree a refund of that, 2.5 months. So, if not such promise and OP forgot to cancel Autopay, it is OP's fault and a chargeback is inappropriate