topic Re: Paid for data add on and didn’t get it in Get Support

Paid for data add on and didn’t get it

Fredderf — Fri, 17 Feb 2023 21:49:12 GMT

How do I get a refund for this?

Re: Paid for data add on and didn’t get it

Handy1 — Fri, 17 Feb 2023 21:50:27 GMT

@Fredderf

Check add-ons /mins /Data

For most up to date account info

Re: Paid for data add on and didn’t get it

Handy1 — Fri, 17 Feb 2023 21:52:52 GMT

@Fredderf If still not there and charged ask support for credit on account or refund here show to contact

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

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Re: Paid for data add on and didn’t get it

esjliv — Fri, 17 Feb 2023 21:56:38 GMT

@Fredderf - if you paid for it and the funds are showing in your Available Funds area, it would be most efficient if you just left the funds there and be used on your next renewal (if you are not in need of the funds for financial reasons). It may take longer to obtain a refund, rather then when your next renewal occurs.

Re: Paid for data add on and didn’t get it

dust2dust — Fri, 17 Feb 2023 21:56:54 GMT

Is this roaming? Was it a re-buy of the same one?

Re: Paid for data add on and didn’t get it

HALIMACS — Sat, 18 Feb 2023 12:40:35 GMT

How do you know, @Fredderf ?

What did you do to determine this?

Was it a data add-on for data use within Canada or a data purchase for use within the USA?

Sometimes folks purchase the opposite one for which they need - it's a common error as Public Mobile site isn't necessarily intuitive and some things are not straight-forward around here.

Let us know, and we can appropriately respond.

Either way, if your looking for refund or the amount applied to the account (presuming it's settled as a charge against your payment card), it will require Customer Support intervention as already provided.