topic Re: Change plan back after text offer in Get Support

Change plan back after text offer

SeanMc — Fri, 17 Feb 2023 19:39:18 GMT

I recently received a text offer for a plan upgrade and mistakenly auto replied yes when I tried to cancel the alert. I do not want to change my plan at this time, but cannot fond a mechanism in my account to cancel the upgrade, which is due in 3 weeks.

is there a way to accomplish this?

thanks!

Re: Change plan back after text offer

computergeek541 — Fri, 17 Feb 2023 19:41:44 GMT

@SeanMc wrote:
I recently received a text offer for a plan upgrade and mistakenly auto replied yes when I tried to cancel the alert. I do not want to change my plan at this time, but cannot fond a mechanism in my account to cancel the upgrade, which is due in 3 weeks.

is there a way to accomplish this?

After looging int your Self Serve account, go into the Plans and Add-ons section. There is a link to remove the scheduled plan change.

Re: Change plan back after text offer

Handy1 — Fri, 17 Feb 2023 19:41:59 GMT

@SeanMc @Log I to self serve go to plan add on tab and it will say scheduled plan change , following instructions to keep it on course or do not change at renewal

Re: Change plan back after text offer

dabr — Fri, 17 Feb 2023 19:43:08 GMT

@SeanMc Use incognito/private mode to login into your account and you can cancel any scheduled plan change in there or if the change has already happened, then select Change My Plan and then schedule a plan change at next renewal since PM doesn't prorate for unused days left in current cycle.

Re: Change plan back after text offer

hTideGnow — Fri, 17 Feb 2023 19:42:57 GMT

HI @SeanMc you can cancel the schedule plan change

Login to My Account, go to Plan & add-on page, click Change my plan, you will then see it shows you a scheduled plan change, you can cancel it there

Re: Change plan back after text offer

SeanMc — Fri, 17 Feb 2023 19:48:07 GMT

Thanks for the replies, but there does not seem to be anything like a scheduled plan change option in the Plans & Add-ons section.

Re: Change plan back after text offer

Handy1 — Fri, 17 Feb 2023 19:49:02 GMT

@SeanMc You should see it there under where you see your current plan your on

Re: Change plan back after text offer

hTideGnow — Fri, 17 Feb 2023 19:50:21 GMT

@SeanMc if you don't see something like this, then you didn't schedule a plan change

Of course if yo see that, then you click Cancel Plan Change

if you want to be very sure, open ticket with CS agent to confirm

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change plan back after text offer

Handy1 — Fri, 17 Feb 2023 19:52:03 GMT

@SeanMc https://selfserve.publicmobile.ca/en/account/my-plan-add-on

Re: Change plan back after text offer

SeanMc — Fri, 17 Feb 2023 19:52:26 GMT

Thanks again,

I definitely do not see anything like that, so I’m going to assume the reply I accidentally sent didn’t register.

Re: Change plan back after text offer

Handy1 — Fri, 17 Feb 2023 19:54:00 GMT

If you had to reply yes and don’t do it caps onYES like that it most likely wouldn’t have changed

Re: Change plan back after text offer

hTideGnow — Fri, 17 Feb 2023 19:54:26 GMT

@SeanMcJust to be very sure, check back My Account using Incognit/Private/Secret mode tomorrow to confirm.

Re: Change plan back after text offer

TooStinkenTrue — Fri, 17 Feb 2023 19:58:33 GMT

it shouldn't change to the new plan until the current month is over... if you log into your account, then click "plan and add-ons", the top banner will show "current plan". Click "change my plan" and there should be an option to cancel the add-on/plan change. I hope this helps!