topic Not getting 2FA - security code to my gmail in Get Support

Not getting 2FA - security code to my gmail

j1m786 — Fri, 17 Feb 2023 15:45:04 GMT

Hello,

I am not getting the security code to reset my password. I checked spam and I have an issue with text so email is the only option for now.

I have waited over 1 hour but the security code is nowhere to be found.

All I need is to reset my password to access my account.

Re: Not getting 2FA - security code to my gmail

Handy1 — Fri, 17 Feb 2023 15:50:18 GMT

@j1m786 Ask support to help you regain access to your account

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Not getting 2FA - security code to my gmail

dust2dust — Fri, 17 Feb 2023 15:51:05 GMT

How certain are you that you're using the right email address? There's no check. You can type in anything.

What's the issue with text?

Re: Not getting 2FA - security code to my gmail

esjliv — Fri, 17 Feb 2023 16:24:14 GMT

@j1m786 - are you a current customer?

You would not be a current customer, if you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

Dial 611 from your device, Or, when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to see what the status says. If public mobile cannot find your number than the number and account is closed/gone.

Re: Not getting 2FA - security code to my gmail

j1m786 — Fri, 17 Feb 2023 16:42:19 GMT

I tried to port a number, but the porting was unsuccessful, I lost the original number and access to my public mobile portal. I have been a new customer for 1 week.

I am trying to get another number or something to get my active days back.

Currently with customer service.

Re: Not getting 2FA - security code to my gmail

softech — Fri, 17 Feb 2023 17:04:20 GMT

@j1m786 you won't lose your original number because of porting failure, unless you stopped paying your old provider or you cancelled your old provider yourself

So, you called the porting team and working with them? let us know how it goes

Re: Not getting 2FA - security code to my gmail

BKNS27 — Fri, 17 Feb 2023 17:56:21 GMT

@j1m786

Contact CS_Agent to see if you can get your old number back. Do you still have the old SIM?

If not, you might want to stick with the new number rather than purchasing the old SIM and start the porting process again if your old account is still active.