topic Re: Het in Get Support

Het

Bethany23 — Fri, 17 Feb 2023 15:04:46 GMT

My add on data not working

Re: Het

softech — Fri, 17 Feb 2023 15:07:33 GMT

hey, give us more info. What addon did you get? data addon? roaming addon? LD minutes?

first thing to try , reboot your phone

and login to My Account using Incognito mode and confirm if you see the addon you purchased showing there. Also, check Payment history to confirm you see the transaction there

Re: Het

Handy1 — Fri, 17 Feb 2023 15:11:59 GMT

@Bethany23 Also check

Check add-ons /mins /Data

For most up to date account info

Re: Het

esjliv — Fri, 17 Feb 2023 16:27:51 GMT

@Bethany23 - addons only work if your account status is Active. Is your account in Active status? If not, make a manual payment and reactivate your account.

Otherwise, more details would be very helpful here for others to help you.

Re: Het

Bethany23 — Fri, 17 Feb 2023 20:58:12 GMT

Yes it’s active

Re: Het

Bethany23 — Fri, 17 Feb 2023 21:00:40 GMT

Re: Het

esjliv — Fri, 17 Feb 2023 21:07:10 GMT

Awe, you are in the USA trying to use roaming addons @Bethany23 .

There is an issue if the Roaming addon is still on the 15/15 day mark and not fully expired yet. Also there is a silly extra buffer that you cannot buy the same addon again until another 12-24 hours after it's full 360 hour expiry.

Load funds to your account, if you haven't already done so, and ask CSA to add the addon you want, get the addon active now for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Het

Bethany23 — Fri, 17 Feb 2023 21:27:32 GMT

In Canada