topic Re: Data Usage in Get Support

Data Usage

Kered13 — Fri, 17 Feb 2023 14:09:00 GMT

Heyo, Gooday!!

Wondering why my phone says that I used more data than what PM is saying.

Have not used any in over a week. Should be updated?

Phone gives a rolling month ie. Jan 21-Feb 22. Could it be an estimate?

More curious than anything.

Thanks

Re: Data Usage

HALIMACS — Fri, 17 Feb 2023 13:36:13 GMT

@Kered13

It’s likely your viewing out of date, cached information, on the website.

Try tapping the little refresher icons when there to get an updated version of the webpage.

Re: Data Usage

Handy1 — Fri, 17 Feb 2023 13:36:03 GMT

@Kered13

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Data Usage

Kered13 — Fri, 17 Feb 2023 13:44:01 GMT

Thanks, I will accept as a solution.

Did not do anything.

So, I figure the phone itself is the issue.

At least PM is saying I have used less. lol.

Re: Data Usage

HALIMACS — Fri, 17 Feb 2023 13:53:10 GMT

You’re welcome 🙄

Re: Data Usage

esjliv — Fri, 17 Feb 2023 16:08:48 GMT

@Kered13 - plans are 30 days here, so if you are using your phone as a gauge to check data usage then you will need to adjust the start date on your phone each time your plan renews.

Also, note, it is possible you are looking at the wifi usage on your phone, which is different then the data usage.

Perhaps install an app to track your ‘live’ usage so you can keep track. Public Mobile are 30 day plans (not monthly).

If you are android, try this one:

Data Witness app: https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/details?id=com.roysolberg.android.datacounter&hl=en_CA&gl=US

If you are an Apple user, I am sure there is a 30-day app that is available as well.