topic Re: Top up voucher has extra dollar fee. in Get Support

Top up voucher has extra dollar fee.

b52 — Thu, 02 Feb 2023 15:08:14 GMT

I wanted to avoid that greedy credit card processing fee so I went to buy vouchers with cash and now they are charging an extra $1.00 for each top up voucher you buy. Was ready to dump this carrier just for the principal of it but they are all doing it now.

Re: Top up voucher has extra dollar fee.

softech — Mon, 30 Jan 2023 17:51:50 GMT

@b52 There is currently NO credit card processing fess for paying by Credit card on Public Mobile. You are save your $1 by using credit card to pay

As to voucher, most stores DO NOT charge extra. Were you using Instant Top up? I know Instant Top up has a charge

Re: Top up voucher has extra dollar fee.

dabr — Mon, 30 Jan 2023 19:20:08 GMT

@b52 I'd agree that it sounds like you used instant top up voucher which other users have mentioned charge $1 fee but regular vouchers don't (AFAIA) don't yet. Online vouchers also charge a fee and it's been mentioned that muskbird.com has the lowest fee, most likely less than a dollar based on the purchase amount, perhaps.

If you have a Debit Visa or Debit MC (can confirm BMO Debit MC works), then add that as your payment card to avoid excessive fees.

Re: Top up voucher has extra dollar fee.

BKNS27 — Tue, 31 Jan 2023 05:38:34 GMT

@b52

Only the top tier Telus and mid tier Koodo are charging a CC fee.

So far PM is not charging a fee.

Re: Top up voucher has extra dollar fee.

darlicious — Fri, 17 Feb 2023 13:12:43 GMT

@b52

RTP (real time payments) or instant top ups have a $1 fee and online payment vouchers have a surcharge % amount that varies by retailer and can be as high as 28%. Muskbird.com charges a reasonable 7.5% surcharge making it knew of the best options for low $$ amount vouchers needed in a hurry.(ie. $5 voucher+$0.38 (7.5%)=$5.38+tax.

Additional info on vouchers can be found in the voucher catalogue...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/td-p/479165#M343905

Along with updates found here....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

And info on Muskbird.com here...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Online-Top-Up-Payments-Muskbird-com/td-p/928724#M638141.