topic Re: US Roaming no Data in Get Support

US Roaming no Data

twocrazydots — Thu, 16 Feb 2023 21:36:54 GMT

I'm currently in the US. I activated the 15 day plan including data at the airport this morning for both my wife and me. Hers is working perfectly on her iphone. I have voice/SMS but no data on my Android . I'm connected to TMobile and voice is fine but not data. I even panicked and added a second 15 day block of US data. Still nothing. International data roaming is turned on. I see a 4g indicator on my screen. I've rebooted multiple times. Any ideas?

Re: US Roaming no Data

Handy1 — Thu, 16 Feb 2023 21:38:13 GMT

@twocrazydots Manually connect phone to TMobile and reboot the device to start

Re: US Roaming no Data

hTideGnow — Thu, 16 Feb 2023 21:39:54 GMT

Hi @twocrazydots you should not buy a second block of roaming data

do you see your phone connected to T-Mobile? try to manually connect to it

and I think you said you did, make sure the roaming data is enabled

Re: US Roaming no Data

dust2dust — Thu, 16 Feb 2023 21:41:31 GMT

This might be dumb but you typed with the little g for 4g. Is it possible you still need to turn on mobile data to get a big g for 4G?

Do you have any data block setting on the phone to stop you from using more than you like?

Re: US Roaming no Data

BKNS27 — Thu, 16 Feb 2023 21:43:49 GMT

@twocrazydots

If you didn’t use the second data Add-in.

Contact a CS_Agent for a refund when you return to Canada. Just explain it was a mistake in purchasing.
What Android phone do you have so if you need further help on manually connecting to T-Mobile.

Re: US Roaming no Data

twocrazydots — Thu, 16 Feb 2023 23:29:06 GMT

I've tried all of the above suggestions and still nothing. My phone is a Redmi Note 10 Pro. I've attached a screenshot that shows what I mean.

Re: US Roaming no Data

dust2dust — Thu, 16 Feb 2023 23:37:34 GMT

Did your data work fine when in Canada? Should the 4G be bright like the bars? It looks dim.

Re: US Roaming no Data

twocrazydots — Thu, 16 Feb 2023 23:41:28 GMT

No, it's the same brightness. Just a low res scteeenshot. Data has always worked perfectly.

Re: US Roaming no Data

dust2dust — Thu, 16 Feb 2023 23:59:08 GMT

Doing a little bit of reading I came across a redmi forum hinting at maybe this is a known problem with that device. Not sure though.

Can you provide images of your APN settings.

Adding - are you using a VPN?

Re: US Roaming no Data

twocrazydots — Fri, 17 Feb 2023 00:05:49 GMT

SOLVED! Changed my APN from Telus to PC Mobile. Done.