topic No call service in Get Support

No call service

felixsav3 — Sat, 18 Feb 2023 16:59:53 GMT

I havent been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.

I’ve verified airplane mode, do mot disturb and restart the phone. I have an IPhone X and I’ve used public mobile for more than 4 years. 2 years with the IPhone.

phone call work on the 3G but very badly.

Re: No call service

HALIMACS — Thu, 16 Feb 2023 23:03:52 GMT

@felixsav3

Does texting work? both in and out?

How about your data?

If so, try these fixes:

ensure airplane mode is not enabled

ensure do not disturb is not enabled

ensure the number calling you is not on a blocked senders list

disable any call-forwarding features/settings

turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

remove and reinsert your SIM card

reset network connections

Re: No call service

fujiyama — Thu, 16 Feb 2023 23:30:14 GMT

Check here to see if there's an outage around your area: https://www.telus.com/en/outages

Also doesn't hurt to check here:

https://www.ertyu.org/steven_nikkel/cancellsites.html

To see if cell towers around you have changed (unlikely but you never know). Calls go through the 3G network, so try to locate 3G towers around your area.

Re: No call service

esjliv — Fri, 17 Feb 2023 02:07:27 GMT

@felixsav3 - you've posted a couple days ago with same issue. Still no improvement? Can you confirm your My Account status is showing ACTIVE, or call 611 to check.

edit, here is your first post: https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-make-or-receive-phone-call/td-p/948205

At this point, I'd submit a ticket to CSA to see if there are issues in your area/towers and see what they say.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent