topic Re: Refund? in Get Support

Refund?

dariusfz — Thu, 16 Feb 2023 22:43:31 GMT

I haven’t used my one month at all since signing on, and want to cancel it, can I get any sort of refund?

Re: Refund?

darlicious — Thu, 16 Feb 2023 21:23:52 GMT

@dariusfz

No. Prepaid services are non-refundable.

Re: Refund?

dust2dust — Thu, 16 Feb 2023 21:26:41 GMT

Log in to your account and turn off pre-authorized payments. You could even change the card to a zero balance visa gift card. Do this before your next renewal or you'll get charged again.

But no you won't get a refund just because you didn't use it.

Re: Refund?

kaytus — Thu, 16 Feb 2023 21:28:17 GMT

@dariusfz sorry no refund. Since PM is pre service.

Re: Refund?

Handy1 — Thu, 16 Feb 2023 21:35:43 GMT

@dariusfz Public mobile pre paid , no refunds , but if you port your number out it will close account and you won’t be charged again … or you will want to sign into self serve and disable auto pay and account will suspend for 90 days before it’s completely closed for good …. So you have option that way to reactivate before 90 days if you change your mind and want to keep it ..

Re: Refund?

hTideGnow — Thu, 16 Feb 2023 21:42:21 GMT

Hi @dariusfz

you need to take control your account yourself, no provider will give you refund just because you didn't use it

Login to My Account, go to Payment, click Manage payment method. There , you will see a toggle button for Pre-authorized payments, disable it so PM won't charge you on next renewal.

Re: Refund?

HALIMACS — Thu, 16 Feb 2023 22:42:54 GMT

@dariusfz

Can we (other customers like you) help with an issue or concern you may be having?

We might be able to help you through and you can stick around for awhile.

Let us know if so.

🙂