topic Re: Fail number tranfer in Get Support

Fail number tranfer

Alona — Thu, 16 Feb 2023 15:49:39 GMT

I tried to transfer my Chatr number to Public Mobile. I followed all 4 steps with success. I received from Chatr acknowledge (YES) for number transfer. But after 5 min I received from Public Mobile that my number transfer was failed. It was said that I will be contacted by someone from your team shortly. But I am waiting from yesterday and no one did contact me. Can anyone from your support call me ? I have got Chatr Account number and IMEI from the phone.

Re: Fail number tranfer

Handy1 — Thu, 16 Feb 2023 15:50:19 GMT

@Alona Send you port team number to help private message

Re: Fail number tranfer

Handy1 — Thu, 16 Feb 2023 15:53:12 GMT

@Alona Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

Re: Fail number tranfer

Alona — Thu, 16 Feb 2023 16:02:06 GMT

Sorry, I am newcomer and your explanaition is bit complicated, even with translator. When i try ti do the same procedure for activation, on step 1, when i fill up Sim Card Number, now it shows "Please enter a valid SIM number@", and i cant follow activation.

Re: Fail number tranfer

Handy1 — Thu, 16 Feb 2023 16:06:08 GMT

@Alona Don’t try activating , you already have … call the number sent to you private message to the Telus porting team to get it fixed

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Re: Fail number tranfer

Alona — Thu, 16 Feb 2023 16:06:57 GMT

I read the instruction before number transfer. I did not take out old sim during transfer, actually i did not even put Public mobile sim inside the phone,as got msg from Public Mobile about failed tranfer.

Re: Fail number tranfer

Handy1 — Thu, 16 Feb 2023 16:10:49 GMT

@Alona And that was right thing to do you just didn’t get the confirmation text to port ? Or missed the 90 min window to reply YES to the port request ? If either of those situations call the number sent to you private message they can help

edit no harm in trying the public mobile SIM card in phone and see that it’s got service but keep old SIM card handy to finalize port .

Re: Fail number tranfer

BEER — Thu, 16 Feb 2023 16:42:42 GMT

I can suggest some steps you can take to try and resolve the issue:

Contact Public Mobile customer support: You can try contacting Public Mobile customer support to get an update on your number transfer. You can reach them by phone at 1-855-478-2542 or by using their online chat support.
Contact Chatr customer support: You can also reach out to Chatr customer support to see if they have any information on why your transfer failed. You can reach them by phone at 1-800-485-9745 or by using their online chat support.
Check the status of your number transfer: You can check the status of your number transfer by logging into your Public Mobile account and checking the "Number Transfer" section. If the transfer was unsuccessful, it should give you a reason why.
Wait for someone to contact you: If you were told that someone from Public Mobile would be contacting you shortly, it's possible that they are still working on resolving the issue. However, if you don't hear back from them in a reasonable amount of time, you can follow up with customer support.

I hope this information helps, and I wish you the best of luck in getting your number transfer resolved.

Re: Fail number tranfer

Alona — Thu, 16 Feb 2023 17:05:12 GMT

tnx, all done)

Re: Fail number tranfer

Alona — Thu, 16 Feb 2023 17:05:35 GMT

tnx,all done

Re: Fail number tranfer

computergeek541 — Thu, 16 Feb 2023 20:19:46 GMT

@BEER wrote:
I can suggest some steps you can take to try and resolve the issue:
Contact Public Mobile customer support: You can try contacting Public Mobile customer support to get an update on your number transfer. You can reach them by phone at 1-855-478-2542 or by using their online chat support.
Contact Chatr customer support: You can also reach out to Chatr customer support to see if they have any information on why your transfer failed. You can reach them by phone at 1-800-485-9745 or by using their online chat support.
Check the status of your number transfer: You can check the status of your number transfer by logging into your Public Mobile account and checking the "Number Transfer" section. If the transfer was unsuccessful, it should give you a reason why.
Wait for someone to contact you: If you were told that someone from Public Mobile would be contacting you shortly, it's possible that they are still working on resolving the issue. However, if you don't hear back from them in a reasonable amount of time, you can follow up with customer support.
I hope this information helps, and I wish you the best of luck in getting your number transfer resolved.

Please be aware that is is incorrect. Public Mobile customer support cannot be contacted about by calling 1-855-478-2542

Re: Fail number tranfer

computergeek541 — Thu, 16 Feb 2023 20:22:06 GMT

@Alona wrote:
tnx, all done)

Unfortunately, that isn't possible that you called 1-855-478-2542 to correct a number porting issue. I've removed the incorrect solution.