topic Re: Data Connection in Get Support

Data Connection

Luzar72 — Thu, 16 Feb 2023 13:25:35 GMT

Hello,

I recently purchased a One Plus 10R phone in India and on replacing my SIM card, I am unable to connect my data to this phone. I can use the phone to call as well as internet but not the data of 2GB that I have still unused.

Can I get help please on how to go about to connect data to my pbone.

Thanks

Re: Data Connection

Handy1 — Thu, 16 Feb 2023 13:24:26 GMT

@Luzar72

Phone / check for use on pm

https://willmyphonework.ca

Re: Data Connection

Luzar72 — Thu, 16 Feb 2023 13:29:58 GMT

Hello,

The model is not yet listed

Re: Data Connection

Handy1 — Thu, 16 Feb 2023 13:31:41 GMT

@Luzar72 Also check that u still have data left

Check add-ons /mins /Data

For most up to date account info

edit and that your cellular data is turned on

Re: Data Connection

Luzar72 — Thu, 16 Feb 2023 13:41:19 GMT

Yes, I tried to click on the link, no change

Re: Data Connection

softech — Thu, 16 Feb 2023 13:48:01 GMT

@Luzar72

In your case, it is a phone issue and not an account /lack of data issue

your phone should work just OK on PM network

BOLD are the compatible bands

3G bands HSDPA 800 / 850 / 900 / 1700(AWS) / 1900 / 2100
4G bands 1, 2, 3, 4, 5, 7, 8, 18, 19, 26, 28, 34, 38, 39, 40, 41

and PM uses these bands

Any phone should ideally have 3G B2, B5 and LTE B4 (or B66 instead of B4), B12 (or B17 instead of B12) for minimum coverage.

In your case, you have B4 but not B12 or B17 on LTE. So, you lack some important bands on LTE/4G network

What you should do is to first try "Reset All Network" and see if it helps

If not, next is to try changing your Preferred Network type or Network mode to 3G Only (or WCDMA Only)

changing to 3G /WCDMA only should work well as you have both 3G network bands. But data might be slower if you have a 4G speed plan (but it will be prefect if you have a 3G speed plan)

Add: It is an indian model phone, so, it is normal that it is just partial compatible with Canadian network and it might not work perfectly

Re: Data Connection

Luzar72 — Thu, 16 Feb 2023 14:12:55 GMT

Hello,

I tried all the steps that you mentioned, but does not seem to work.

The phone also has auto for 2G/3G/4G/5G so that it can connect to any one.

Thanks

Re: Data Connection

sheytoon — Thu, 16 Feb 2023 14:19:57 GMT

@Luzar72 please check your APN settings.

Re: Data Connection

softech — Thu, 16 Feb 2023 14:22:06 GMT

@Luzar72 wrote:
Hello,
I tried all the steps that you mentioned, but does not seem to work.
The phone also has auto for 2G/3G/4G/5G so that it can connect to any one.
Thanks

@Luzar72 don't use Auto for 2G/3G/4G/5G. There should be option for 3G or 3G/2G, try that. If you don't see it , please screenshot what options available for you to pic

Add to @sheytoon 's comment on APN, you can update to match this:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Data Connection

Luzar72 — Thu, 16 Feb 2023 14:23:26 GMT

It is set at IPv4

Re: Data Connection

Luzar72 — Thu, 16 Feb 2023 14:45:35 GMT

Hello,

I tried to follow your instruction and typed all that was given but it will not allow me to change Enable APN.

The next question is will I have to go to reset access points and then update APN. I will have to reset access points to change, I suppose. I am not a Teck savvy guy.

Thanks

Re: Data Connection

softech — Thu, 16 Feb 2023 14:59:19 GMT

@Luzar72 Try this

1. click Reset All Network and see if it works

2. Go back to the Preferred network type or Network mode sscreen and pick 3G or 3G/2G (do not use Automatic, idea is to pick one without 5G and 4G)

3. if (1) and (2) both fail, then you might want to create new APN following what I posted above, then enable that new APN. But honest, I think 1 and 2 should work

Re: Data Connection

Luzar72 — Thu, 16 Feb 2023 15:35:58 GMT

Thank you it worked on 2G3G

Re: Data Connection

softech — Thu, 16 Feb 2023 16:05:47 GMT

@Luzar72 Great news!!

are you on 3G speed plan? if so, you are ok on that setting

If you are on 4G speed plan, you won't get the full LTE speed with such settings. But that is a limitation of your phone, nothing much you can do other than to change the phone 😞

Re: Data Connection

Luzar72 — Fri, 17 Feb 2023 18:05:42 GMT

Hello,

Unfortunately, I bought a brand new OnePlus 10R in India and it cost me approx $625.00

I will use 3G while I am on data. The rest am sure will work on 4/5G.

Thanks