topic Re: ADDED MORE DATA AND NOT WORKING in Get Support

ADDED MORE DATA AND NOT WORKING

helenfroggatt — Thu, 16 Feb 2023 13:50:44 GMT

I just purchased more data and it is not working. Is there something I need to do, or is there a time lapse before it resets?

Re: ADDED MORE DATA AND NOT WORKING

softech — Thu, 16 Feb 2023 13:53:16 GMT

@helenfroggatt data add-on should have no lag. First try to reboot your phone

Also, make sure your phone does not have any data limit set. If you have it set, disable it first

and also, check My Account using Incognito mode and confirm the correct addon was purchased and showed up there

Re: ADDED MORE DATA AND NOT WORKING

Handy1 — Thu, 16 Feb 2023 13:53:19 GMT

@helenfroggatt It should kick in automatically once your plan data allowance is all used up check

Check add-ons /mins /Data

For most up to date account info

Re: ADDED MORE DATA AND NOT WORKING

helenfroggatt — Thu, 16 Feb 2023 13:57:40 GMT

where do i go to check if the phone has data limit set?

Re: ADDED MORE DATA AND NOT WORKING

Handy1 — Thu, 16 Feb 2023 14:03:57 GMT

@helenfroggatt https://www.androidpolice.com/check-data-use-android-phone-tablet/#:~:text=Set%20a%20data%20warning%20and%20limit%20on%20Android%20phones,(check%20the%20steps%20above).&text=Scroll%20to%20Data%20warning%20%26%20limit,the%20Set%20data%20limit%20toggle.

Re: ADDED MORE DATA AND NOT WORKING

esjliv — Thu, 16 Feb 2023 14:04:45 GMT

@helenfroggatt

If you're on an Android device:

Open your phone's Settings app.
Tap Network & internet. Internet.
Next to your carrier, tap Settings .
Tap Data warning & limit. If needed, first turn on Set data warning.
Tap Data warning.
Enter a number. To switch between megabytes (MB) and gigabytes (GB), tap the Down arrow .
Tap Set.

Something similar for apple I presume.

Re: ADDED MORE DATA AND NOT WORKING

softech — Thu, 16 Feb 2023 14:07:01 GMT

@helenfroggatt what brand and model is your phone?

you might see a page similar to this:

Re: ADDED MORE DATA AND NOT WORKING

helenfroggatt — Thu, 16 Feb 2023 14:08:00 GMT

not an android user. iphone

Re: ADDED MORE DATA AND NOT WORKING

esjliv — Thu, 16 Feb 2023 14:08:45 GMT

@helenfroggatt which add on did you buy? Just making sure you didn't but a roaming one if you are in Canada...or vice versa if in USA (where roaming addon is required).

Try toggling in/out of airplane mode.

Also if you have another device Try our sim in into see if data works.

Re: ADDED MORE DATA AND NOT WORKING

Handy1 — Thu, 16 Feb 2023 14:12:28 GMT

@helenfroggatt https://appletoolbox.com/control-limit-cellular-data-use-iphone-ipad/