topic Re: Wrong data add on package purchased in Get Support

Wrong data add on package purchased

naomi_0729 — Thu, 16 Feb 2023 03:05:20 GMT

Hello

I meant to purchase US data package but purchased wrong add on- canada 1G data add on

how can I request refund?? I would like to purchase US data add on... please help

Re: Wrong data add on package purchased

BKNS27 — Thu, 16 Feb 2023 03:11:33 GMT

@naomi_0729

You will need to contact a CS_Agent to change the Add-on for you.

They can be contacted by creating a ticket on SIMon Chatbot on the bottom of page or private message on the envelope icon above.

Unfortunately, their hours are 6:00am to 10:00pm EST but contact now and keep your eyes on the envelope icon above for a reply.

Re: Wrong data add on package purchased

HALIMACS — Thu, 16 Feb 2023 11:08:03 GMT

@naomi_0729

In this case, public mobile customer support are very lenient toward taking the purchase price of the add-on you selected and applying it toward the desired add-on.

This is something they will generally do if the mistakenly bought add-on was not used at all and it was a fairly recent purchase error.