topic Re: Calls to UK in Get Support

Calls to UK

BritinNB — Thu, 16 Feb 2023 00:02:39 GMT

Can anyone tell me if the 1000 UK minutes add-on allows calls to both cell phone and landlines. Thank you

Re: Calls to UK

hairbag1 — Thu, 16 Feb 2023 00:09:49 GMT

@BritinNB

no mention of restrictions so give it a go.

Re: Calls to UK

softech — Thu, 16 Feb 2023 00:12:09 GMT

@BritinNB you can call BOTH landline and cell phones.

But there is one restriction:

**Calls made to numbers starting with the following UK codes are not included in UK calling from Canada and will not be completed when dialled: 4470, 44870-44879, 44843-44845.

Re: Calls to UK

BritinNB — Thu, 16 Feb 2023 00:12:10 GMT

Thanks for your quick reply but I would really like to know the answer before I spend my money on the add-on. It is not much use if the connection is limited to landlines only

Re: Calls to UK

softech — Thu, 16 Feb 2023 00:14:00 GMT

@BritinNB wrote:
Thanks for your quick reply but I would really like to know the answer before I spend my money on the add-on. It is not much use if the connection is limited to landlines only

@BritinNB Go ahead and buy.

YES .PM is prepaid and usually do not provide refund. But if it is no fault of yours, just it cannot be called some specific number (except those stated on the restrictions I posted above), you can open ticket with PM will and they likely will "take care" of it and reverse the transaction

Re: Calls to UK

BritinNB — Thu, 16 Feb 2023 00:14:46 GMT

Many thanks, I'm grateful for your answer. I will go ahead a buy the add-on minutes, they are very good value

Re: Calls to UK

hairbag1 — Thu, 16 Feb 2023 00:16:31 GMT

@BritinNB

I do know it's not limited to only landlines...I've called family with both cell and landline.

@softech has provided some "fine print" for you to review.

Re: Calls to UK

Meow — Thu, 16 Feb 2023 00:16:31 GMT

@BritinNB wrote:
Thanks for your quick reply but I would really like to know the answer before I spend my money on the add-on. It is not much use if the connection is limited to landlines only

Why don't you ask agent for clarification and confirmation?

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.

Re: Calls to UK

dust2dust — Thu, 16 Feb 2023 00:25:44 GMT

Were you here in December? Did you get the more is merrier freebies? The long distance part would allow you to call the UK. No need to buy the add-on.

Re: Calls to UK

BritinNB — Thu, 16 Feb 2023 02:50:27 GMT

Sorry I have only just got my SIM card so did not qualify for any Xmas freebies - pity !! I am not unhappy with the price of the add-on for UK calls especially as they do not expire