topic Re: Visa Debit not working in Get Support

Visa Debit not working

Livvy420 — Wed, 15 Feb 2023 18:02:02 GMT

Every time I try n make a payment, it keeps telling me Opps

Re: Visa Debit not working

Handy1 — Wed, 15 Feb 2023 18:03:56 GMT

@Livvy420 First make sure your card hasn’t been charged , if not wait n hour and try again incognito mode also make sure the card hasn’t expired

Re: Visa Debit not working

Livvy420 — Wed, 15 Feb 2023 18:04:06 GMT

I’ve tried yesterday n now again today n nothing

Re: Visa Debit not working

Handy1 — Wed, 15 Feb 2023 18:05:06 GMT

@Livvy420 If you know the PIN number on account you also *611 to make payment

Re: Visa Debit not working

softech — Wed, 15 Feb 2023 18:06:19 GMT

@Livvy420 You probably have tried too many times by now

Please wait a FULL HOUR before trying again once

If that does not work, don't try again on My Account. Dial *611 and try to make a manual payment there (your 4 digits pin is needed there)

let see how it goes

Re: Visa Debit not working

esjliv — Wed, 15 Feb 2023 18:06:29 GMT

@Livvy420 - are you trying to activate a SIM card or top up and make a payment to an existing account?

You can check with CSA to see if the SIM Card was activated or get help with your card on your My Account.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Visa Debit not working

HALIMACS — Wed, 15 Feb 2023 18:20:24 GMT

@Livvy420

after the full HOUR, try on desktop or laptop if you’ve been trying with mobile.

I’ve had more success with them vs mobile.

Re: Visa Debit not working

Meow — Wed, 15 Feb 2023 18:23:19 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Visa Debit not working

Leaving — Thu, 16 Feb 2023 17:50:33 GMT

Why would you have to do that? That's #$##!

Re: Visa Debit not working

Leaving — Thu, 16 Feb 2023 17:51:58 GMT

I'm having an issue, too. Try searching this community. PM is NOTORIOUS for manual payments not processing or going through. They don't care. I REPEAT, THEY DON'T CARE.

Re: Visa Debit not working

softech — Thu, 16 Feb 2023 17:52:39 GMT

@Leaving wrote:
Why would you have to do that? That's #$##!

@Leaving Yes, if you have not tried using a Incognito mode browser, try it. The site has some cache issue and Incognito mode always help. But if you have attempted two payments within an hour, please wait a full hour before trying again