topic Re: Plans and payment in Get Support

Plans and payment

Som86 — Wed, 15 Feb 2023 17:25:20 GMT

I tried to change my plan and made payment for that, but my plan did not change. What can I do?

Handy1 — Wed, 15 Feb 2023 17:27:01 GMT

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

softech — Wed, 15 Feb 2023 17:27:41 GMT

@Som86 Login to My Account using Incognito mode and check again

Also, did you click Change plan now or Change Plan on renewal date?

If you need the plan change now, yes, click Change Plan Now.

Go to Payment History page to confirm if PM charged you

But please note that PM will charge you new plan price now and the unused days on the old pay cycle will be forfeited, no partial refund

hTideGnow — Wed, 15 Feb 2023 17:28:43 GMT

When you request plan change, there ware 2 options:

Change plan now

Change plan on renewal date

Which one you chose?

computergeek541 — Wed, 15 Feb 2023 18:23:17 GMT