topic Re: Phone in Get Support

Phone

CurtGuenther — Wed, 15 Feb 2023 19:02:16 GMT

My phone is not working texting out and my texts just work once a while

Re: Phone

porcupine — Wed, 15 Feb 2023 13:48:19 GMT

try rebooting your phone first what about calling?

Re: Phone

esjliv — Wed, 15 Feb 2023 13:48:39 GMT

@CurtGuenther - were services (texting) working before now?

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings

Also, it could be because of below -

Both iMessage and Chat Features require a wifi connection or data to send/receive texts.

if iMessage and you are out of data for your current cycle be sure to have SMS and MMS enabled in the settings of your device.
if you are using android and you use Chat Features, then I suggest you turn that off, as it requires wifi or data to send/receive texts.

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

Re: Phone

softech — Wed, 15 Feb 2023 14:14:59 GMT

@CurtGuenther was it working before and just stopped working?

Honest, sound like you are using iMessage or RCS. Do you notice that it works when you are home with Wifi?

Login to My Account using Incognito Mode and see if you still have any data left for this cycle. Maybe you used up your data and hence the iMessage/RCS are not sending or receiving when you are away form Wifi

Re: Phone

Gaboisvert — Wed, 15 Feb 2023 16:34:57 GMT

I've had the same problem since yesterday. I've restart my phone and turn on and off airplane mode, tried somethings with my SIM card, but still have problems with SMS (I didn't try calling) and the mobile data. Those problems only happen only when I'm home (countryside).

I've been with PM for maybe 3-4 years and never had that problem before. Would it be possible that the network is down? I've replaced my phone's screen to, so maybe those who changed it touched something leading to those problems mentioned before.

Re: Phone

softech — Wed, 15 Feb 2023 16:36:25 GMT

@Gaboisvert can you confirm what is not working

incoming or outgoing voice calls?

incoming or outgoing text?

mobile data?

does your phone showing connected to PM network or not connected?

Re: Phone

Gaboisvert — Wed, 15 Feb 2023 16:50:48 GMT

I haven't tried voice calls, but both incoming and outgoing texts seem to not work sometimes neither does the mobile data.

At home it shows that the network is not connected, but for the pas years I never had any problems in this regard with PM (always had a good connection). Outside of the countryside, it shows that I have a connection to PM network, but I don't see the received text even though in the Usage History section I see that I have an incoming text from the person to which I have sent a text (which suppose that the outgoing texts work).

Re: Phone

softech — Wed, 15 Feb 2023 17:00:06 GMT

@Gaboisvert if you login to My Account using Incognito mode, it shows your account is active and you have data left?

it does sound like a local network issue

Try to change the network connection to 3G Only (or WCDMA Only) and see if the phone connects to the network at all)

Also, if possible, go and test the phone in another area and see if it works

Re: Phone

Gaboisvert — Thu, 16 Feb 2023 15:22:56 GMT

Yes I still have a lot of data left.

I did the change for the network connection, doesn't work neither. But it looks like it says that I don't have any network operators in me phone's setting. When I try to set an operator it says "unable to connect, try again later"

I was in another area (at least 30km away) but, people received my texts, but I received theirs' 4-5 hours after they sent them. The problem with my mobile data still remained (and still does) no matter where I was.