topic Re: How to stop my auto payment in Get Support

How to stop my auto payment

yjplay — Tue, 14 Feb 2023 23:27:52 GMT

i am traveling now so I would like to place my account in suspension.

Due to public mobile doesn’t have this option I would like to stop my auto payment to defer my payment.

would you help me to stop it?

and please let me know when to activate my account not to loose my number.

thank you

Re: How to stop my auto payment

softech — Tue, 14 Feb 2023 23:30:54 GMT

@yjplay login to My Account. Go to Payment page, click Manage payment option and you can disable pre-authorized payment there

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

or you can disable via *611 if you know your 4 digits pin

Just a reminder, you have to turn resume your service before 90 days after suspension or your account will be closed

Re: How to stop my auto payment

computergeek541 — Tue, 14 Feb 2023 23:31:55 GMT

@yjplay wrote:

i am traveling now so I would like to place my account in suspension.
Due to public mobile doesn’t have this option I would like to stop my auto payment to defer my payment.

would you help me to stop it?
and please let me know when to activate my account not to loose my number.

thank you

You will need to log into your Self Serve account to disable pre-authorized payments. As for keeping your account open, you'll need to ensure that it doesn't stay suspended for 90 days.

Re: How to stop my auto payment

Yummy — Tue, 14 Feb 2023 23:34:55 GMT

LoOg in to your account and remove tick mark.

Re: How to stop my auto payment

Handy1 — Tue, 14 Feb 2023 23:37:28 GMT

@yjplay Log into self serve and go to payment tab and disable auto pay

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: How to stop my auto payment

HALIMACS — Wed, 15 Feb 2023 00:22:19 GMT

@yjplay

You can dial 611 from your phone and stop auto pay in the IVR menu options -or- log into self service (choose payment tab) to remove the checkmark from 'enable auto-pay'.

Be sure to resume service BEFORE 90 days in suspension - best to plan on day 87 to be sure you have no resuming issues.

Re: How to stop my auto payment

esjliv — Wed, 15 Feb 2023 02:17:45 GMT

@yjplay if you are out of Canada with no access to public mobile services, you can remove autopay through logging into your My Account : https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4d0c-a591-ae94d713186e&state=142E8S3_4hPMRjJQfDVIwdjv&response_mode=query&redirect_uri=https%3A%2F%2Fselfserve.publicmobile.ca&nonce=7QJnc40DWUW0AliVEMfbD_wO&scope=openid%20profile%20email%201965%201966%201967%201968%201969%201970%201971%201972%201975%201977%201979%20S-1%201995

OR, call 1-855-478-2542 or # 1-855-4PUBLIC from another device and remove Autopay this way, you need your 4 digit account PIN to do so.

See about pausing your plan: https://www.publicmobile.ca/en/on/get-help/articles/pause-your-plan

and, how to reactivate a suspended plan: https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Re: How to stop my auto payment

darlicious — Wed, 15 Feb 2023 06:21:35 GMT

@yjplay

Here are your options for suspending your service with public mobile. All references to rewards apply to the old $$ rewards. Points are not affected by "glitches" nor do points apply or earned when suspended other than anniversary points that apply whether your account is suspended or active and are earned while suspended.

You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. CSA contact after paying and reactivating is necessary to have the rewards applied manually.
Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing "*" once connected and entering your 4 digit voicemail pin #.
If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your voip number (ie. textnow or fongo) before you leave Canada.. Now any incoming calling to your pm number will ring thru to your voip number while on wifi or mobile data (w/a local or global sim card) You can access your voip voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 89/90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Give yourself a few days leeway to reactivate in case you run into an issue and need customer support to fix it. Happy travels and Stay--Safe!