topic PUK blocked on new account in Get Support

PUK blocked on new account

Nana1929 — Tue, 14 Feb 2023 23:44:07 GMT

I purchased new public mobile SIM card and new unlocked phone. I created new account but phone indicates PUK blocked( my falt as I tried to set security password using my account password which I know now was a mistake) Can this be fixed or do I need another New SIM card. If so how do I cancel the account I just setup 4 hrs ago.

I can get into my main account but cannot confirm setup as email verification is not working and obviously cannot receive text message to my new number.

Re: PUK blocked on new account

dabr — Tue, 14 Feb 2023 23:51:03 GMT

@Nana1929 I think you need the help of support to sort this out now. Submit a ticket via chatbot here: https://www.publicmobile.ca/en/on/get-help

Re: PUK blocked on new account

Handy1 — Tue, 14 Feb 2023 23:51:54 GMT

@Nana1929 You need ask support for help here

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

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Re: PUK blocked on new account

softech — Tue, 14 Feb 2023 23:54:50 GMT

@Nana1929 so, you wee trying to set Sim lock?

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

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