topic Re: Phone compatibility in Get Support

Phone compatibility

jd444 — Tue, 14 Feb 2023 22:09:27 GMT

Hi does anyone use a Samsung 21+ with public moblie. Mine is unlocked but it doesn't seem to be compatible. Currently I have the sim in a Lg stylo 6 and the sim works fine. I'm wanting to use my 21+ if possible. Is public moblie compatible with only cheaper phones? 🤔 Do you recommend me going into a telus store and ask for help?

Re: Phone compatibility

softech — Tue, 14 Feb 2023 22:08:33 GMT

@jd444 S21+ should work without problem

did you get the phone from trusted source? Check if the phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

Re: Phone compatibility

jd444 — Tue, 14 Feb 2023 22:09:17 GMT

I purchased it through bell

Re: Phone compatibility

Handy1 — Tue, 14 Feb 2023 22:09:23 GMT

@jd444

Phone / check for use on pm

https://willmyphonework.ca

Re: Phone compatibility

Handy1 — Tue, 14 Feb 2023 22:10:36 GMT

@jd444 If you purchased from bell I think it’s safe to say it’s compatible

Re: Phone compatibility

darlicious — Tue, 14 Feb 2023 22:19:07 GMT

@jd444

Put your pm Sim card in your S21. Skip the set up and go straight to using the phone. You should see public mobile pop up on the top of the home page.

Re: Phone compatibility

popping — Tue, 14 Feb 2023 22:23:57 GMT

@jd444 wrote:
I purchased it through bell

Your Bell Samsung 21+ from Bell should work with PM.

Is it a new phone or a refurbished phone which was used on Bell network before?

If it is a refurbished phone, it is still configured for the Bell network.

Create a PM support ticket to ask CS Agent to send you a PM configure file.

BTW, did you restart your Bell phone after inserting your new PM SIM card?

If not, restart your phone now before creating a support ticket. It is as simple as that you need to restart your phone to give your phone to configure it for PM service.

Good luck.

Re: Phone compatibility

softech — Tue, 14 Feb 2023 22:29:34 GMT

@jd444 if you have not done that yet, have the PM sim card inside perform a Factory Reset and then setup the phone after. See if it works

Re: Phone compatibility

Yummy — Tue, 14 Feb 2023 23:08:58 GMT

@popping wrote:
Create a PM support ticket to ask CS Agent to send you a PM configure file.

Even if agent sends him 'config file' how is he suppose to apply it?

Re: Phone compatibility

hTideGnow — Tue, 14 Feb 2023 23:13:33 GMT

HI @jd444 S21+ from Bell would definitely work on PM. My friend had one from Bell and using it here too

what exactly not working? voice or data? or it does not connect to PM network?

Re: Phone compatibility

gpixel — Tue, 14 Feb 2023 23:50:44 GMT

@jd444

you can call bell or Samsung and they will unlock the device for you

Re: Phone compatibility

jd444 — Tue, 21 Feb 2023 22:51:40 GMT

Does not connect to PM network for some reason and ive called Bell to see if the phone is unlocked, which it Is. So im very confused at whats happening

Re: Phone compatibility

softech — Tue, 21 Feb 2023 23:45:14 GMT

@jd444 so, it is not connected at all? Try to factory reset with your PM sim card inside once

If still does not work, try to ask for a friend with Koodo sim or Telus sim to see if it works

If nothing works, time to check your Samsung warranty to see if you can send it in for repairs. I kind of remember a similar case before and ended up Samsung cannot find the root cause and have to replace the phone

Add: you are certain that the PM sim card was ro on another phone?? just in case it is a faulty sim