topic Re: Need costumer service in Get Support

Need costumer service

Cheryle18 — Tue, 14 Feb 2023 21:33:15 GMT

Would like to talk to someone because I’m having trouble putting minutes on my phone

Re: Need costumer service

softech — Tue, 14 Feb 2023 21:35:05 GMT

@Cheryle18 trouble buying minute add-on ? can you explain further and maybe we can help

But if you stlll need PM support, here you are.

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Need costumer service

Handy1 — Tue, 14 Feb 2023 21:35:40 GMT

@Cheryle18

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Need costumer service

popping — Tue, 14 Feb 2023 22:10:30 GMT

@Cheryle18

PM does not have call center. You cannot talk to someone over the phone. But you are in good hands on PM community forum. You can follow previous 2 posts to create a support ticket to get help from a CS Agent(CSA) who is PM employee.

You can clarify what you mean by "putting minutes".

1. You have the $15 plan and used all your 100 outgoing minutes and had problem buying minutes add-on.

2. You Have unlimited minutes plan and you need help to configure your phone to call out and receiving calls.

3. Provide more info if my 2 guesses are wrong..