topic Renewal Date keeps changing. Shorter!!! in Get Support

Renewal Date keeps changing. Shorter!!!

Batmanwho — Tue, 14 Feb 2023 19:45:41 GMT

My renewal date in December was on the 16th. This month they say it's the14th. If my service runs from January 15th - Feb 14th. Doesn't it expire at Midnight on the 13th or the 14th? I would it interpret it ending the 14th at midnight.

Thanks in advance.

Re: Renewal Date keeps changing. Shorter!!!

softech — Tue, 14 Feb 2023 19:47:32 GMT

@Batmanwho this is normal. PM is running on a 30 days cycle and NOT monthly

Your renewal date will move up 1 day after a 31 days month

But good news, next renewal will be push back 2 days (Feb only has 28 days)

(corrected typo)

Re: Renewal Date keeps changing. Shorter!!!

Handy1 — Tue, 14 Feb 2023 19:46:51 GMT

@Batmanwho PM is 30 day cycle so this make sense won’t be same date each month

Re: Renewal Date keeps changing. Shorter!!!

computergeek541 — Tue, 14 Feb 2023 19:48:11 GMT

@Batmanwho wrote:
My renewal date in December was on the 16th. This month they say it's the14th. If my service runs from January 15th - Feb 14th. Doesn't it expire at Midnight on the 13th or the 14th? I would it interpret it ending the 14th at midnight.

Your plan doen't go from January 15 to February 14. That's actually 31 days. Please note that your Public Mobile plan isn't charged by the month, but rather for a a length of 30 days. The day of renewal is supposed to sometimes change.

Re: Renewal Date keeps changing. Shorter!!!

dust2dust — Tue, 14 Feb 2023 20:22:58 GMT

The dates on the account are from 12:01am of the first date to 12:01am of the second date (eastern). 611 says the payment will be taken at 2am of the second date which is fine. (although it doesn't really)

I think the account should say 12:01am of the first date (fine) but then it should mean 11:59pm of the proper second date.

Re: Renewal Date keeps changing. Shorter!!!

Luddite — Tue, 14 Feb 2023 20:36:53 GMT

Pity the folks who sign up for monthly plans in February, eh. 😎

Re: Renewal Date keeps changing. Shorter!!!

softech — Tue, 14 Feb 2023 20:58:12 GMT

@Luddite but out of 12, this is the only month we laugh at others...,🤣

Re: Renewal Date keeps changing. Shorter!!!

esjliv — Tue, 14 Feb 2023 21:11:10 GMT

@dust2dust wrote:
I think the account should say 12:01am of the first date (fine) but then it should mean 11:59pm of the proper second date.

100% agree to this @dust2dust

OP's My Account shows January 15th - Feb 14th, which has you said is 31 days.

Should be January 15th - Feb 13th - IMO.

So silly, and dare I say misleading. We are often telling people plans are 30 days here, then PM goes and lists dates like they do in our My Accounts, giving the illusion of 31 days. 🙄

January 15th - Feb 14th = 31 days:

Re: Renewal Date keeps changing. Shorter!!!

BKNS27 — Tue, 14 Feb 2023 23:06:24 GMT

@Batmanwho

PM will be charging you 12 months and 5 days in a year.