topic Re: Payment in Get Support

Payment

Susanspenc — Tue, 14 Feb 2023 14:54:39 GMT

How do I switch from an old card to a new one

Re: Payment

esjliv — Tue, 14 Feb 2023 14:57:34 GMT

@Susanspenc - log into My Account: https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4d0c-a591-ae94d713186e&state=IanD7dH0MADbjNPcJU6-KNx0&response_mode=query&redirect_uri=https%3A%2F%2Fselfserve.publicmobile.ca&nonce=wypgZzXDLli4lE6B_W1CY6h6&scope=openid%20profile%20email%201965%201966%201967%201968%201969%201970%201971%201972%201975%201977%201979%20S-1%201995

And change the payment method yourself.

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link

Re: Payment

Dunkman — Tue, 14 Feb 2023 15:04:00 GMT

@Susanspenc

Here is some more information about changing/updating credit card:

https://www.publicmobile.ca/en/ab/get-help/articles/update-or-remove-your-payment-card

Let us know if you have further questions.

Re: Payment

HALIMACS — Tue, 14 Feb 2023 15:37:52 GMT

@Susanspenc

Manage AutoPay

Would recommend doing this while in incognito mode:

log into your self-serve account
click the 3rd tab down on the left hand side, titled "Payments"
in the Pre-authorized area tap "Manage Payment Method"
then tap "Update Card Information"
from there, you'll be prompted to enter the complete credit card information with the new information
then tap "Save Payment Information" at the bottom