topic Re: Registering SIM card in Get Support

Registering SIM card

raygodwin — Mon, 13 Feb 2023 20:51:00 GMT

I get through the whole process to register my new sim card but it won't accept my Debit Visa to finalize the process and pay for the plan?

Re: Registering SIM card

softech — Mon, 13 Feb 2023 20:52:28 GMT

@raygodwin first check your credit card to make sure PM didn't charge you, just to confirm

If you are in no rush, wait a full hour before trying again. Please access the activation site using Incognito mode

See how it goes

Re: Registering SIM card

Handy1 — Mon, 13 Feb 2023 20:52:46 GMT

@raygodwin sorry to ask this but had it expired by any chance ?

Re: Registering SIM card

hTideGnow — Mon, 13 Feb 2023 20:53:40 GMT

HI @raygodwin What was the error message?

do you have another card to try?

Try to activate again using Incognit/Private/Secret mode

Re: Registering SIM card

HeatherJohnston — Mon, 13 Feb 2023 20:55:50 GMT

@raygodwin seems odd. I'd check your card details and try again. Good luck.

Re: Registering SIM card

esjliv — Mon, 13 Feb 2023 21:06:55 GMT

@raygodwin wrote:
I get through the whole process to register my new sim card but it won't accept my Debit Visa to finalize the process and pay for the plan?

@raygodwin - are you able to log into MyAccount/Self Serve with the email and password you selected? If so, then you activated the SIM card.

Try the SIM Card into a phone, restart it, then see if you have any services. If you do, then the SIM card activation took place.

And yes, as already mentioned, if you were charged then the activation took place; the only thing with this, IS, the charge will probably only be showing as a 'pending' charge, so it is hard to know for sure if the transaction will go into authorized state.

You could try clicking this link to use the: Public Mobile Online Activation Assistance and inquire if the SIM card shows activated on their end.

If still issues after that, go to the bottom of the Community page to submit a ticket with Customer Support using the SIMon Chatbot option.

Re: Registering SIM card

raygodwin — Tue, 14 Feb 2023 00:54:39 GMT

Everything worked out well, Thanks Everyone for your help! I just opened an incognito tab and started over and it worked perfectly.

Re: Registering SIM card

hTideGnow — Tue, 14 Feb 2023 01:23:32 GMT

HI @raygodwin glad it works.

Yes, please keep in mind that the My Account site has some cache problem.

If you login to My Account and check usage, also click the refresh spinner for update (just in case)

or some people would simply use Incognito/Private/Secret mode to login to avoid the cache problem