topic Re: Can't transfer my existing number, the form says it's invalid. It's totally valid. in Get Support

Can't transfer my existing number, the form says it's invalid. It's totally valid.

Jaceqc — Tue, 14 Feb 2023 05:37:16 GMT

My number is absolutely Canadian AND valid !!!

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

Handy1 — Mon, 13 Feb 2023 14:52:17 GMT

@Jaceqc

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

esjliv — Mon, 13 Feb 2023 14:53:24 GMT

@Jaceqc

Check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

If still having issues maybe try this link for live online activation: Public Mobile Online Activation Assistance

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

will13am — Mon, 13 Feb 2023 14:54:34 GMT

@Jaceqc , also make sure to use incognito mode when doing this just in case. Cached data can sometimes be a problem. To the earlier point, not all Canadian numbers are eligible to transfer into this service.

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

softech — Mon, 13 Feb 2023 14:54:29 GMT

@Jaceqc

It could be because Koodo Prepiad or you had issue activation earlier:

If you have Koodo Prepaid, you need to first activate with a new number and request the transfer with the help of PM support.

Or if you have activated and failed with an error message, and you are now trying a second time, it could be something blocked in your first attempt. In this case, you need the help of PM support to clear it.

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

Jaceqc — Mon, 13 Feb 2023 14:55:28 GMT

Says YES

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

Handy1 — Mon, 13 Feb 2023 14:59:00 GMT

@Jaceqc I’m sorry I don’t t understand the French wording , just English and even then I sometimes struggle

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

esjliv — Mon, 13 Feb 2023 14:59:38 GMT

@Jaceqc - if you back out and try again using another device or browser does it work then?

Or try getting help through that activation portal:

si vous reculez et réessayez en utilisant un autre appareil ou navigateur, cela fonctionne-t-il alors ?

Ou essayez d'obtenir de l'aide via ce portail d'activation :

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=fr

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

Jaceqc — Mon, 13 Feb 2023 14:59:58 GMT

It is in fact Koodo Prepaid, therefore I gather I will need to chat with PM support to get it going? These guys are available as of 11am, I'll wait...

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

esjliv — Mon, 13 Feb 2023 15:00:26 GMT

@Handy1 wrote:
@Jaceqc I’m sorry I don’t t understand the French wording , just English and even then I sometimes struggle

LOL, me too sometimes @Handy1 .

It says their number is portable.

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

Jaceqc — Mon, 13 Feb 2023 15:01:01 GMT

Basically says the number can be transfered...

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

softech — Mon, 13 Feb 2023 15:01:05 GMT

@Jaceqc wrote:
It is in fact Koodo Prepaid, therefore I gather I will need to chat with PM support to get it going? These guys are available as of 11am, I'll wait...

@Jaceqc No.

For Koodo prepaid, you will need to get a temporary phone number first, then open ticket with PM support for them to help manually transfer your number

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

softech — Mon, 13 Feb 2023 15:03:17 GMT

@Jaceqc

https://www.publicmobile.ca/fr/qc/get-help/articles/port-fraud-protection

Si vous souhaitez transférer votre numéro actuel du service prépayé de Koodo ou de PC mobile, vous devrez d’abord activer votre service Public Mobile avec un nouveau numéro, puis joindre l’équipe de nos Agents du Soutien Client en cliquant ici ( https://urlshortner.tiia.ai/gYe9iO ) pour transférer votre numéro actuel à Public Mobile.

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

esjliv — Mon, 13 Feb 2023 15:11:54 GMT

@softech - I have never used that online activation tool myself. But I wonder if they can handle this request for Koodo Prepaid?

Guess, we'd only know for sure if someone has tried it before.

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

softech — Mon, 13 Feb 2023 15:13:10 GMT

@esjliv which online tool you meant?

if you are referring to https://urlshortner.tiia.ai/gYe9iO this is just ticket open

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

esjliv — Mon, 13 Feb 2023 15:15:29 GMT

@softech wrote:
@esjliv which online tool you meant?
if you are referring to https://urlshortner.tiia.ai/gYe9iO this is just ticket open

No, not that one @softech

This one... Public Mobile Online Activation Assistance

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

WolverineCaz — Mon, 13 Feb 2023 15:16:52 GMT

Been there. Got a temporary number, then contacted an agent to complete the transfer.

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

softech — Mon, 13 Feb 2023 15:19:40 GMT

@esjliv that form won't do anything.

they will give people the information, like what we are doing here. And they will ask people to do it themselves

If tricker situation, they will ask them to come back to the Community for support, they won't even show them how to submit ticket.. that's the experience I got and I heard all the time

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

esjliv — Mon, 13 Feb 2023 15:26:02 GMT

@softech - so if I was to go through that online activation portal to activate a prepaid koodo account, you are saying this 'live agent' could not even create the account with a temporary number for the customer?

Re: Can't transfer my existing number, the form says it's invalid. It's totally valid.

softech — Mon, 13 Feb 2023 15:35:26 GMT

@esjliv Trust me and trust yourself , you are a better support than the "live agent" 🙂