topic Re: Help! I cannot remember my login information in Get Support

Help! I cannot remember my login information

paperlillies — Mon, 13 Feb 2023 21:36:26 GMT

Hello. My husband and I registered an account and number as a gift for my mother-in-law; which we pay for each month. Unfortunately, I cannot remember the exact credentials I used to open this online account and I need to update the payment information. All of the details were recorded, however, I'm using these in an incorrect order.

Help!

Re: Help! I cannot remember my login information

Handy1 — Mon, 13 Feb 2023 21:37:35 GMT

@paperlillies Get support to help you regain access and make payment

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Help! I cannot remember my login information

softech — Mon, 13 Feb 2023 21:38:38 GMT

@paperlillies No worry

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) , enter any possible email addresses you could have used, see which email get the reset password email.

if that does not work, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there