topic Re: SIM cards never arrived in Get Support

SIM cards never arrived

IsabelleC — Mon, 13 Feb 2023 20:44:44 GMT

My SIM cards, ordered on January 20, have not arrived in the mail.

Re: SIM cards never arrived

esjliv — Mon, 13 Feb 2023 20:41:39 GMT

Normally Public Mobile ships these regular Canada post mail, so if it goes beyond 10 working/business days since you ordered the SIM card, then I would suggest to reach out to Public Mobile Support to let them know.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: SIM cards never arrived

BKNS27 — Mon, 13 Feb 2023 20:43:12 GMT

@IsabelleC

It should have arrived by now. It could be lost in the mail so contact a CS_Agent by private message on the envelope icon above and ask for a replacement SIM.

Re: SIM cards never arrived

Handy1 — Mon, 13 Feb 2023 20:45:23 GMT

@IsabelleC Can take up to 3 weeks for SIM card to arrive if you need one sooner , call around to local Telus Koodo stores for in person pick up ..also you can ask support for a status update

Re: SIM cards never arrived

hTideGnow — Mon, 13 Feb 2023 20:51:04 GMT

HI @IsabelleC

it has been over 3 weeks, which is very late

Open ticket with PM CS agent and they can hopefully resend you a new one (first one likely lost)

at : https://publicmobile.ca/chatbot.

First Type: did not receive my sim card
Then click "Contact Us" ,
and then click "Click here to submit a ticket"

Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437