topic Re: Hey in Get Support

Hey

lillabet47 — Mon, 13 Feb 2023 20:08:52 GMT

i can't remember my pin code for the account and having hard time to reset that i don';t have access to my account online either

Re: Hey

Handy1 — Mon, 13 Feb 2023 20:11:57 GMT

@lillabet47 Did you sign up in store awhile back and not create a my account if so you need support help to create account and regain access to it

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Hey

softech — Mon, 13 Feb 2023 20:11:41 GMT

@lillabet47 you can easily reset PIN if you have access to My Account

Yes, you have trouble logging into My Account at the moment

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Hey

esjliv — Mon, 13 Feb 2023 20:12:03 GMT

@lillabet47 - well, you can reset if in your My Account. So lets get you in My Account.

Try opening another browser or a tab in incognito mode incase you are experiencing a cache issue with the site.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

You can submit a ticket here to customer support if all else fails: Create or forgot My Account email or password link

Re: Hey

BKNS27 — Mon, 13 Feb 2023 20:44:13 GMT

@lillabet47

Hey back!
Clear cache, cookies and go incognito on your browser then enter your email address and click on Forgot Password. Once you are in your account, go to Profile>My Security Info>PIN