topic Re: Add on in Get Support

Add on

Barbados1 — Mon, 13 Feb 2023 19:08:05 GMT

Am I not doing something right here to get data added?

Re: Add on

Handy1 — Mon, 13 Feb 2023 19:09:08 GMT

@Barbados1

Check add-ons /mins /Data

For most up to date account info

Re: Add on

dabr — Mon, 13 Feb 2023 19:13:05 GMT

@Barbados1 Have you tried refreshing your self serve account with the refresh icon bottom right of the page? Or use incognito/private mode as you could be viewing old information because of caching problems.

Re: Add on

Barbados1 — Mon, 13 Feb 2023 19:14:37 GMT

Re: Add on

esjliv — Mon, 13 Feb 2023 19:17:30 GMT

If you wanted to add three - 1 GB addons to your account, then YES you did something right @Barbados1

Was that your intention? Addons roll over each cycle, and stay on your account until consumed; so no worries about that.

Edit, is your data not working ? Ensure your plan is in Active status, as addons only work on Active plans.

Re: Add on

softech — Mon, 13 Feb 2023 19:16:53 GMT

@Barbados1 try logging in with Incognito mode, see if the Data addon is there in the Payment & Addon page.

Re: Add on

dabr — Mon, 13 Feb 2023 19:19:02 GMT

@Barbados1 From your screenshot it seems you've purchase 1GB data 3 times? What plan are you on? Currently PM has a few plans offering more data at 4G speeds for reasonable prices so you might want to login into your account and schedule a plan change at next renewal to $40/15GB if you frequently purchasing more data at $15/1GB which is kinda steep.

Re: Add on

Handy1 — Mon, 13 Feb 2023 19:20:28 GMT

@Barbados1 That’s the usage history click the refresh spinner thing circled in red in the pic next to usage history.. that should help display you 3 GB of data

Re: Add on

Barbados1 — Mon, 13 Feb 2023 19:20:58 GMT

No, I actually only wanted to get the 1Gb but thought the first two might not have registered. By the way, Thxvm for your support guys!

Re: Add on

Handy1 — Mon, 13 Feb 2023 19:22:53 GMT

@Barbados1 Reach out to support explain what happened they may credit you account for the 2 unwanted purchases

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Add on

Barbados1 — Mon, 13 Feb 2023 19:23:38 GMT

I have the $50 plan but sometimes forge to tune the wifi back on. It has to do with my job.

Re: Add on

dabr — Mon, 13 Feb 2023 19:40:00 GMT

@Barbados1 How much data does the $50 plan have? You can get $40/15GB or $45/20GB at 4G speeds in self serve but should schedule the change because of no refunds for unused days due to the service being prepaid.

@Barbados1 BTW, do you have data enabled on your phone and might be the reason you're unable to use it, or even data limit set?