topic Calls not coming through, texts are in Get Support

Calls not coming through, texts are

MBlue — Mon, 13 Feb 2023 19:01:29 GMT

I am new to Public Mobile. I ported my number over. However I am not getting calls? My texts are coming through though.

Re: Calls not coming through, texts are

dabr — Mon, 13 Feb 2023 19:05:05 GMT

@MBlue The number transfer could take upto 2 hours to complete so perhaps keep trying to reboot/toggle airplane mode on/off over the next hour or so for the port to finish.

Re: Calls not coming through, texts are

Handy1 — Mon, 13 Feb 2023 19:06:47 GMT

@MBlue Did you miss the confirmation text to port in the 90min window you had to reply yes ? If so there a number for live support to help the start the port process I’ll send you it private message

Re: Calls not coming through, texts are

esjliv — Mon, 13 Feb 2023 19:05:25 GMT

@MBlue - have you restarted your phone since activating with Public? Or, did you miss the SMS port approval text, there is a 90 minute window to respond to it.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Calls not coming through, texts are

softech — Mon, 13 Feb 2023 19:06:43 GMT

@MBlue that text that coming via, likely not real sms but iMessage or RCS

did you reply YES to a text from your old provider? If you did, reboot your phone every 30 mins until you start receiving calls

If you missed the text, then les us know, that is a critical part and cannot be missed