topic Re: Calls not ringing through in Get Support

Calls not ringing through

blwpm248 — Tue, 14 Feb 2023 05:44:26 GMT

My calls go directly to voice mail without ringing or notification. I cannot find where to change this.

Re: Calls not ringing through

softech — Mon, 13 Feb 2023 16:02:54 GMT

@blwpm248

outgoing calls ok?

first try to change your Preferred network type or Network mode to 3G Only (or WCDMA Only) and see if it works

If not, try to reseat the sim card. Power down the phone, take sim out for a minute, then put it back and power up

Re: Calls not ringing through

Meow — Mon, 13 Feb 2023 16:04:31 GMT

Did you port your number recently?

If signal is low in your area, system will redirect calls to your voice mail.

Can you try your SIM in another phone (at same location)?

Re: Calls not ringing through

hTideGnow — Mon, 13 Feb 2023 16:07:09 GMT

HI @blwpm248 Notification could be a different problem. Many complaints no notifications for VM

And are you in Quebec? They have active outage there

https://www.telus.com/en/on/outages

And are you able to use data and text still? can you make outbound calls?

Try to change to 3G Only on your phone

Or you can test it with another phone if you have a spare one

Also, try using your phone in another area. Could be a network problem where you are at

Re: Calls not ringing through

blwpm248 — Mon, 13 Feb 2023 16:14:13 GMT

Not in Quebec. New to cell phone. I can make outbound calls. Will look into chg to 3G. No other cell phone. Used phone in another area and did the same thing. Thanks

Re: Calls not ringing through

softech — Mon, 13 Feb 2023 16:15:24 GMT

@blwpm248 have you been with PM for sometime or just activated and ported your number into PM really recenlty?

Re: Calls not ringing through

blwpm248 — Mon, 13 Feb 2023 16:17:34 GMT

Just set this up recently. Did port number from a another cell phone (old flip phone). No other phone to try but did try all this in another city nearby and son and daughter tried to fix it and could not and they are cell phone users and seem to know a lot. I am new to cell phone. Thanks

Re: Calls not ringing through

softech — Mon, 13 Feb 2023 16:19:16 GMT

@blwpm248 so, you NEVER have any incoming calls coming to your phone?

If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed a critica porting step (Reply YES to your old provider to approve the porting) and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Calls not ringing through

blwpm248 — Mon, 13 Feb 2023 22:08:52 GMT

There were a few issues. First, Fido had never ported the number. I used a phone number for porting provided by someone here and had them do a manual port of the number. Second, my 4 digit pin was changed to a number with a zero on the front. This worked for the most part except when you wanted to sign into your profile. I got in finally with some assistance and now it is the same in all places. Third, I was finally able to get in and reset my password. I think I now have a fully functioning phone and account. I will send this to all who helped or tried to help.

Thanks for your assistance... Barry