topic Re: Previous plan still being renewed in Get Support

Previous plan still being renewed

sarjmahalingam — Mon, 13 Feb 2023 00:00:27 GMT

I changed plans on December, but my previous plan is still being charged to me for the the past 3months. How do I cancel the previous plan and get a refund, as when I switched to the new plan in december I clicked the option to switch the change to immediate effect but I am still being charged the old plan for January and February

Re: Previous plan still being renewed

softech — Mon, 13 Feb 2023 00:04:08 GMT

@sarjmahalingam could be just browser cache problem.

Try to login My Account again using Incognito mode . Check to see what plan it shows. Go to Payment History page to see which plan fee it charged you

Re: Previous plan still being renewed

LoveNature — Mon, 13 Feb 2023 00:06:25 GMT

Hi @sarjmahalingam

open a ticket with SIMon Chatboth

typ: Agent
and Click, Contact Us
then Click, Other
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Previous plan still being renewed

hairbag1 — Mon, 13 Feb 2023 00:06:47 GMT

@sarjmahalingam

try this...

Re: Previous plan still being renewed

esjliv — Mon, 13 Feb 2023 00:54:35 GMT

@sarjmahalingam wrote:
I changed plans on December, but my previous plan is still being charged to me for the the past 3months. How do I cancel the previous plan and get a refund, as when I switched to the new plan in december I clicked the option to switch the change to immediate effect but I am still being charged the old plan for January and February

@sarjmahalingam - are you seeing these charges from January and February on your credit card statement?

I can't see a refund possible unless you see something that went wrong on PM's side somewhere.

Perhaps it wasn't set to change correctly. No harm in setting a 'Change on next renewal' plan now though. I would not suggest a 'Change now' plan change as you do not ge the prorated amount back from what was already paid in this current cycle.

Re: Previous plan still being renewed

sarjmahalingam — Mon, 13 Feb 2023 14:55:18 GMT

I was setup with autopay and I saw the old plan being deducted for both January and February just now. I had to change now because I ran out of data, I was aware that would not be refunded / prorated in December but I was surprised that I was still being charged for January and February for the same plan. I ended up sending submitting a ticket because even in incognito mode it shows the same old plan being deducted with the current plan

Re: Previous plan still being renewed

hTideGnow — Mon, 13 Feb 2023 15:11:27 GMT

HI @sarjmahalingam If Incognito mode also shows old plan, then the new plan schedule didn't work. Check with PM support, tell them you have been on the old plan for 2 months longer than it should be. If you are "upgrading" your plan, maybe they can help to just charge the difference and help out. See what they can do