topic Re: sim not received yet in Get Support

sim not received yet

MASUDUL-ISLAM — Sun, 05 Feb 2023 20:23:26 GMT

need sim card.order no.323974

Re: sim not received yet

Handy1 — Sun, 05 Feb 2023 20:05:40 GMT

@MASUDUL-ISLAM Can take 3 days to 3 weeks for SIM card to arrive if you need one sooner try Telus Koodo store for in person pick up also you can ask support for a status update

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: sim not received yet

esjliv — Sun, 05 Feb 2023 20:06:22 GMT

@MASUDUL-ISLAM

It is stated it should take 7-10 working days. If it goes beyond another week, you can submit a ticket with CSA to let them know you did not receive it yet. NOTE, it normally comes regular Canada Post letter mail.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If you are in a rush, see if there are local stores near you to pick one up (call first for availability) , and keep the ones coming in the mail for extras or referrals.

https://publicmobile.ca/en/on/store-locator

Re: sim not received yet

softech — Sun, 05 Feb 2023 20:06:49 GMT

@MASUDUL-ISLAM when did you order it? sim card order can be as many as 3 weeks for them to deliver

if over 10 days, open ticket with PM for status update

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: sim not received yet

HALIMACS — Sun, 05 Feb 2023 20:19:29 GMT

FYI @MASUDUL-ISLAM , we're other customers like you, we have no idea how long it took Public Mobile to fulfil the order or how long it'll take Canada Post to deliver.

If you need one quick, try a TELUS, Koodo, or Mobile Klinik location. Call ahead to see if they have in stock.

There's also canadiancellsupplies location in Greater Toronto Area if you're in the area.

Re: sim not received yet

Community_QA — Mon, 06 Feb 2023 02:22:51 GMT

very common here for long wait.

give it 3 weeks.

and you don't need to post order # , we are just customers

Re: sim not received yet

MASUDUL-ISLAM — Mon, 13 Feb 2023 12:54:25 GMT

not received yet because sim not delevered from your side.

Re: sim not received yet

esjliv — Mon, 13 Feb 2023 12:58:17 GMT

@MASUDUL-ISLAM wrote:
not received yet because sim not delevered from your side.

Did you connect with a Public Mobile representative by methods provided above @MASUDUL-ISLAM ?

We cannot help you get a replacement as we are customer and members like you here in the community forum.

Re: sim not received yet

softech — Mon, 13 Feb 2023 12:59:34 GMT

@MASUDUL-ISLAM when did you order your sim card?

you didn't mentioned in your original post. Again, it could be 5 days to 3 weeks and it was shipped via Canada Post

Did you open ticket with PM Support? what did they say?