topic Re: call display in Get Support

call display

BarbO — Mon, 13 Feb 2023 10:39:29 GMT

when I call someone, the former owner of my phone number is displayed on their phone

Re: call display

dust2dust — Mon, 13 Feb 2023 00:56:12 GMT

Did that someone know the former owner? Public only sends out a number. Maybe the recipient subscribes to a caller id service? Or has a smart caller id that hasn't been updated yet in their database.

Re: call display

LoveNature — Mon, 13 Feb 2023 04:34:28 GMT

Hi @BarbO

~~when you activated you get new number or your existing.you can change to new number.~~

Re: call display

esjliv — Mon, 13 Feb 2023 00:57:06 GMT

@BarbO - do you have an iphone? Deregister the old number on the iphone: https://selfsolve.apple.com/deregister-imessage/

Set up your phone new number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

The receiptent should delete the old number on their contact list and re-add you with the new number.

Re: call display

esjliv — Mon, 13 Feb 2023 00:59:25 GMT

@LoveNature wrote:
Hi @BarbO
when you activated you get new number or your existing.you can change to new number.

?, sounds choppy. Maybe this advice could be clarified @LoveNature

Re: call display

LoveNature — Mon, 13 Feb 2023 01:00:23 GMT

Hi @esjliv

for the Deregister iMessage from apple only for SMS.

Re: call display

hTideGnow — Mon, 13 Feb 2023 01:07:20 GMT

Hi @LoveNature OP said Called someone, how is that iMesaage??

Hi @BarbO , PM only sends phone number over and not the name. The reason your friend saw the old owner name because he is using some number and name lookup service, either he installed something or the phone brand comes with it. Samsung provides that for free with some service like that too

Re: call display

esjliv — Mon, 13 Feb 2023 01:08:15 GMT

@LoveNature wrote:
Hi @esjliv
for the Deregister iMessage from apple only for SMS.

Nice re-direction 🙂 and Yes, I believe so @LoveNature . Throwing it out there.

I also know someone who, when I try to duo them on android that their number shows on my phone as a totally different number.

@BarbO what model of phone do you have? You can check what number is set in your calling app settings.

Re: call display

BKNS27 — Mon, 13 Feb 2023 01:28:07 GMT

@BarbO

If it is a cell number, yes but scammers can spoof a number.

If it is a landline, yes but no if it unless it is unlisted.

Re: call display

softech — Mon, 13 Feb 2023 01:38:27 GMT

@hTideGnow Samsung uses Hiya as the provider. I think you meant this:

ttps://www.systemlifeline.com/2021/05/18/caller-id-name-not-displaying-accurate-data-on-samsung-phones/

@BarbO if you friend has a Samsung, he can submit a request to Hiya to correct the name here:

https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667

Re: call display

BarbO — Mon, 13 Feb 2023 02:08:53 GMT

Thx for your reply. My phone is an android, Samsung Galaxy A11. On another note, when I call my own number (to change my password for vm), the company that used my number previously is displayed. So,this tells me that somewhere, something wasn't updated when I took the number.

Re: call display

esjliv — Mon, 13 Feb 2023 02:12:18 GMT

@BarbO - You are still having issues, right? I think you choose a solution in error; it happens. It is pretty easy to do actually.

You can remove the solution by clicking the down arrow at the top right.

Re: call display

BarbO — Mon, 13 Feb 2023 02:13:44 GMT

Not an Iphone. I have an android. Samsung Galaxy A11. ty

Re: call display

BarbO — Mon, 13 Feb 2023 02:14:30 GMT

I've had the same number for a year and I really don't want to change it. ty

Re: call display

BarbO — Mon, 13 Feb 2023 02:16:35 GMT

No. They don't know the former owner. I'm thinking the carrier database somewhere hasn't been updated.

Re: call display

esjliv — Mon, 13 Feb 2023 02:18:49 GMT

@BarbO wrote:
Thx for your reply. My phone is an android, Samsung Galaxy A11. On another note, when I call my own number (to change my password for vm), the company that used my number previously is displayed. So,this tells me that somewhere, something wasn't updated when I took the number.

@BarbO - you have been a community member for some time. How long ago did you activate this account/phone number?

What do you mean by "the company that used my number previously is displayed."

Did you recently port in a phone number to Public, then change your number in your My Account?

Re: call display

esjliv — Mon, 13 Feb 2023 02:31:38 GMT

@BarbO

I see above you said you had this number for a year. You should not have to change your number. So, this is a 'new to you phone' ?

I believe this is something connected to the device. Can you try your SIM card into another phone to see if the same happens? This would rule out a device issue.

What does it show under:

Settings > About Phone > Phone number will sometimes display the SIM card's temporary number, or show 'Unknown number' instead of the correct information.

Is it the phone number you expect?

Did you do any sim-swaps since your activation, by any chance?

Re: call display

BarbO — Mon, 13 Feb 2023 02:50:41 GMT

I have not done any sim-swaps since activation edit: purchased PM Sim card when I ported from Rogers. The SIM has not been changed since setting up service with PM

Re: call display

BarbO — Mon, 13 Feb 2023 02:36:36 GMT

Yes, it was a number originally set up with Rogers then ported to PM!

Re: call display

softech — Mon, 13 Feb 2023 02:39:31 GMT

@BarbO check if your friend subscribed any Caller ID/Block service like TrueCaller or using a new Samsung phone which has Hiya enabled. If that is the case, it is the name lookup service he/she is using have a wrong entry on the database. PM only pass the number and no name info sent. So, it must be those name service or local contact that give out the wrong name info, not a thing with PM