topic Re: Referral credit in Get Support

Referral credit

gchow2018 — Sun, 12 Feb 2023 22:43:05 GMT

I joined Public Mobile on Feb 7 and today is Feb 12. I still haven’t received my referral credit of $10. I used my friend’s code when activating.

Re: Referral credit

LoveNature — Sun, 12 Feb 2023 22:43:56 GMT

Hi @gchow2018

open a ticket with SIMon Chatboth

typ: Agent
and Click, Contact Us
then Click, Other
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referral credit

softech — Sun, 12 Feb 2023 22:47:22 GMT

@gchow2018 the $10 referral code usually will deposit into your account as Available Fund within 3 business days.

I suggest you to wait till Monday and see if you see the fund there (make sure you login My Account using Incognito mode to make sure you are not reading cached old page)

if. nothing comes still, open ticket with PM support and they will sort it out for you

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Referral credit

hairbag1 — Sun, 12 Feb 2023 22:52:40 GMT

@gchow2018

on your laptop, always log in to your account using incognito mode. See if the $$ have been added to Available Funds.

While in there...look around at how your PM account pages looks and feels.

Re: Referral credit

HALIMACS — Sun, 12 Feb 2023 23:14:28 GMT

@gchow2018

Did they copy the code, send it to you electronically, then you pasted it into the activation field?

Sometimes, there is confusion with differentiating between letters and numbers (zero vs O's, ones vs I's, fives vs S's). It has caused many issues in the past when users tell others the code verbally.

So long as the code entered didn't belong to another user, Public Mobile will apply it after the fact in the circumstance it somehow didn't 'take' upon activation. If it was entered incorrectly, even by accident, and it is an active referral code belonging to another user, it can't be changed.