topic have problem connect with network in Get Support

have problem connect with network

dingtianlidi — Sun, 12 Feb 2023 22:59:44 GMT

Hi there,

I have got a new phone and I put my sim card in the new phone. I notice I can call out and in, but have problem connecting with network.I have tried to login in my account and my account is active and gets enough data. So, Why can't I use my data after I got a new phone? Thanks!

Re: have problem connect with network

softech — Sun, 12 Feb 2023 21:54:24 GMT

@dingtianlidi what phone do you have??

start with clicing Reset All Network and see if it works

if not, the update Carrier profile if you have an iPhone

if you have an Android, you might need to update APN settings

Re: have problem connect with network

dingtianlidi — Sun, 12 Feb 2023 22:01:57 GMT

Thanks for your response, I got an Android, I will try to update APN setting.

Hope it will work. Thanks

Re: have problem connect with network

softech — Sun, 12 Feb 2023 22:04:27 GMT

@dingtianlidi

what brand and model is your Android phone?

For APN

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: have problem connect with network

will13am — Sun, 12 Feb 2023 22:07:28 GMT

Check also data usage limits on your phone. That feature might be set and potentially blocking data.

Re: have problem connect with network

dingtianlidi — Sun, 12 Feb 2023 22:19:16 GMT

OPPO A58.

Re: have problem connect with network

dust2dust — Sun, 12 Feb 2023 22:23:58 GMT

You said it works fine for calling? How about texting? That phone appears to be very limited for use here from what I can quickly find.

Re: have problem connect with network

softech — Sun, 12 Feb 2023 22:29:26 GMT

@dingtianlidi you phone might not work well here on PM. You only have 1 of the 2 required 3G bands we need for voice, and only couple required 4G bands needed for data and text

this is what you have on your phone . Bold are the compatible bands you have

3G bands HSDPA 850 / 900 / 2100 CDMA2000 1x
4G bands 1, 3, 5, 8, 28, 34, 38, 39, 40, 41

Add: this is what PM network uses (and Bolded compatible bands above)

Re: have problem connect with network

dingtianlidi — Sun, 12 Feb 2023 22:36:17 GMT

call, text and even data is good for use now. Thanks

Re: have problem connect with network

softech — Sun, 12 Feb 2023 22:36:55 GMT

@dingtianlidi did you update your APN for data to work??

Re: have problem connect with network

dingtianlidi — Sun, 12 Feb 2023 22:37:06 GMT

the data works now after I update APN . Thanks so much

Re: have problem connect with network

dingtianlidi — Sun, 12 Feb 2023 22:39:30 GMT

Thanks for that info. The phone is for my mom, she only needs some basic functions of the phone. so it should be fine.