topic Re: Samsung Galaxy A12 compatibility isses. in Get Support

Samsung Galaxy A12 compatibility isses.

zauggsarah — Sun, 12 Feb 2023 17:28:49 GMT

I recently switched over to Public Mobile. My phone is a Samsung Galaxy A12 Nacho, and I'm on the $15/month 3G plan. Both my data and my texts (sending and receiving) work fine, but I cannot send calls, receive calls, or access my voicemail. I did some research and believe it's because the specs of my phone are only compatible with one of the 3G frequencies Public Mobile uses.

Is it worth trying to use a 4G plan on Public Mobile (where my phone is compatible with 2 of the 6-ish frequencies), or should I give up and look for a different carrier?

Re: Samsung Galaxy A12 compatibility isses.

will13am — Sun, 12 Feb 2023 17:32:27 GMT

@zauggsarah , that phone is fully compatible with Public Mobile service. There must be something else affecting calls. Have you tried network reset. Switching to a 4G plan doesn't change the bands the service runs on.

Re: Samsung Galaxy A12 compatibility isses.

zauggsarah — Sun, 12 Feb 2023 17:32:07 GMT

@will13am, yes I have, but I can try again right now

Re: Samsung Galaxy A12 compatibility isses.

softech — Sun, 12 Feb 2023 17:33:31 GMT

@zauggsarah thr 4G speed plan won't help. 4G speed plan will only improve your data speed.

8n 0M, ALL customer use 3G for voice as VoLTE has not been enabled yet. So, 3G speed or rG speed plan use 3G network for voice

Which exact A12 model is that? which region variant is that??

Add: Canadian version of A12 would work perfectly but other regional variant might not, depends

Re: Samsung Galaxy A12 compatibility isses.

zauggsarah — Sun, 12 Feb 2023 17:35:16 GMT

@softech, I'm not sure how to find my exact A12 model, but I live in Canada so I assume that's the regional variant?

Re: Samsung Galaxy A12 compatibility isses.

zauggsarah — Sun, 12 Feb 2023 17:38:54 GMT

@will13am, tried a network reset again, still no luck.

Re: Samsung Galaxy A12 compatibility isses.

softech — Sun, 12 Feb 2023 17:39:07 GMT

@zauggsarah where you got your phone from? if you got it from the provider, it is a Canadian model and should work

If yiu got from private sell or Marketplace online, then it might be other region version

do you get voice call better in other part of thr city?? just problem at home location or office location??

Re: Samsung Galaxy A12 compatibility isses.

will13am — Sun, 12 Feb 2023 17:39:52 GMT

Where did you source the phone? If it was bought locally then it should be fine. The reason why I suggest your phone is fully compatible is that there's only 2 bands that calls run on, bands 2 and 5 on 3G. Pretty much all phones carry both of these bands.

Re: Samsung Galaxy A12 compatibility isses.

dust2dust — Sun, 12 Feb 2023 17:40:14 GMT

Can you try your sim in another phone to see if the service works? Can you try a different sim in your phone to see if the phone works?

Re: Samsung Galaxy A12 compatibility isses.

softech — Sun, 12 Feb 2023 17:41:11 GMT

@zauggsarah you are right, A12 Nacho is not regular A12 sold in Canada, i think. it lacks the 1900 band on Pm

Your phone specs

3G bandsHSDPA 850 / 900 / 2100

4G bands1, 3, 5, 7, 8, 20, 28, 38, 40, 41

Re: Samsung Galaxy A12 compatibility isses.

zauggsarah — Sun, 12 Feb 2023 17:41:51 GMT

@softech, I got my phone directly from Samsung. Haven't tried calling in other areas of the city yet.

Re: Samsung Galaxy A12 compatibility isses.

zauggsarah — Sun, 12 Feb 2023 17:43:00 GMT

@softech does that mean my phone wont work with public mobile, no matter what I try? (since its missing some of the frequencies)

Re: Samsung Galaxy A12 compatibility isses.

zauggsarah — Sun, 12 Feb 2023 17:44:05 GMT

@dust2dust, sadly I have no way of putting a different SIM in my phone right now, but my old carrier was Rogers, and I was able to call freely then.

Re: Samsung Galaxy A12 compatibility isses.

zauggsarah — Sun, 12 Feb 2023 17:45:57 GMT

@will13am , bought my phone directly from Samsung (online store). My phone is not compatible with band 2 on 3G.

Re: Samsung Galaxy A12 compatibility isses.

dust2dust — Sun, 12 Feb 2023 17:46:37 GMT

Right because Rogers is still operating their old 2G network and the phone can use 2G (or they use other 3G bands).

Re: Samsung Galaxy A12 compatibility isses.

softech — Sun, 12 Feb 2023 17:48:03 GMT

@zauggsarah 4G won't help in your case.

Again, 4G speed plan only improves the data, voice for everyone in PM still uses 3G

You need to check for compatible phone or change to Koodo which gas VoLTE, ie voice will work on 4G network

Re: Samsung Galaxy A12 compatibility isses.

zauggsarah — Sun, 12 Feb 2023 17:49:05 GMT

@softech , alright, thanks for your help

Re: Samsung Galaxy A12 compatibility isses.

computergeek541 — Sun, 12 Feb 2023 18:07:18 GMT

@zauggsarah wrote:
@will13am , bought my phone directly from Samsung (online store). My phone is not compatible with band 2 on 3G.

That wouldn't be accurate if the phone was purchased from Samsung Canada as they would not sell any device that didn't have band 2 on HSPA. I suspect that the specification that you were looking at might have been for a different variant of the device sold elswhere in the world but known as the same model number.

Re: Samsung Galaxy A12 compatibility isses.

computergeek541 — Sun, 12 Feb 2023 18:09:21 GMT

@dust2dust wrote:
Right because Rogers is still operating their old 2G network and the phone can use 2G (or they use other 3G bands).

Rpgers. Bell, and Telus all use bands 2 and 5 for HSPA (3g). The Rogers 2g/GSM network is also on bands 2 and 5.

Re: Samsung Galaxy A12 compatibility isses.

dust2dust — Sun, 12 Feb 2023 18:13:53 GMT

@computergeek541- 2G would be a different protocol. The customer mentioned Nacho. So that's what we have to go on. According to gsmarena and as softech found it only has the one 3G and even looks rather light in the needed LTE.