Network won’t connect

Weeya — Sun, 12 Feb 2023 02:23:13 GMT

Hi,

my cell says “ sos only” or no service…

how can I fix that?

Re: Network won’t connect

softech — Sun, 12 Feb 2023 02:26:12 GMT

@Weeya first , loigin to My Account using Incognito mode. Confirm if the account status is Active or Suspended

If Active, the try to Reseat your sim card (Power off the phone, take out sim card for a minute, then put it back and Power it back up)

If still does not work , test the PM sim card in another phone to see if it works

If you can test it in another area, please do so

If nothing works but accounts shows Active, you might want to confirm with PM Support:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Network won’t connect

darlicious — Sun, 12 Feb 2023 10:25:40 GMT

@Weeya

Did you buy your phone brand new from a reputable source? Do you get the same message with another provider Sim card in the phone? Check if it's been blacklisted below...

https://www.devicecheck.ca/check-status-device-canada/

topic Network won’t connect in Get Support

Network won’t connect

Re: Network won’t connect

Re: Network won’t connect