topic Re: Unable to submit a ticket in Get Support

Unable to submit a ticket

amakaagape — Sat, 11 Feb 2023 20:21:42 GMT

I am a referred customer and I am yet to receive the referreal rewards neither has the person who referred me. It's been 5days since both lines became active. I have been trying to open a ticket since last night but I keep getting an error message. I have cleared browser cache and all of that but no change or luck. Here is the error message. Any ideas how to get through this? Thanks.

Re: Unable to submit a ticket

Handy1 — Sat, 11 Feb 2023 20:23:03 GMT

@amakaagape

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Unable to submit a ticket

LoveNature — Sat, 11 Feb 2023 20:25:11 GMT

Hi @amakaagape

close all browser and clear cache/ cookies/ open inPrivate mode,from computer. Login again.

Re: Unable to submit a ticket

esjliv — Sat, 11 Feb 2023 20:28:20 GMT

@amakaagape - what link or url are you clicking to get to that message?

Open up a tab in incognito mode and try again. Or try a totally different device, if using PC, try mobile (or vice versa).

*Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

*Mac: Press ⌘ + Shift + n.

Re: Unable to submit a ticket

dabr — Sat, 11 Feb 2023 20:30:19 GMT

@amakaagape If neither one of you have received the RAF credit, then it's possible a wrong code was used, perhaps a mix up with certain digits/letters that can be confused unless the code is pasted. So a ticket to support is the only way to sort this out.

Re: Unable to submit a ticket

amakaagape — Sat, 18 Feb 2023 06:31:10 GMT

@Handy1 Thanks for the links. I have sent a message to CS_Agents. Fingers crossed.

Re: Unable to submit a ticket

dust2dust — Sat, 18 Feb 2023 06:44:23 GMT

Did you try using the pin option rather than the login option? I've had better luck with it than with the login method. You still need to login to the community account again of course.

Re: Unable to submit a ticket

Handy1 — Sat, 18 Feb 2023 12:40:50 GMT

@amakaagape Hahahahha yes fingers crossed.. your on the right track , I’m confident your will get it all sorted out 🙂

Re: Unable to submit a ticket

amakaagape — Wed, 22 Feb 2023 03:55:37 GMT

It has been sorted out. Thanks guys for the insights.