topic Re: Unable to update add ons in Get Support

Unable to update add ons

Tanman — Sat, 11 Feb 2023 20:06:52 GMT

I am presently in the United States and I need my phone active but I am unable to add the required add on. So far $30.00 has been withdrawn from my available funds but no changes have occurred

message says Oops try again later.

Please assist with what to do

Re: Unable to update add ons

hairbag1 — Sat, 11 Feb 2023 20:09:03 GMT

@Tanman

try this first to see if they're added already...

Re: Unable to update add ons

LoveNature — Sat, 11 Feb 2023 20:10:42 GMT

Hi @Tanman

if you buy it the first add-ons US, and you need other one to buy it you need to wait for the first one is end and after 24hr to buying other one, or contact to CSA, they can added right away if needed ASAP.

Edit: try close all browser and clear cache/ cookies/ open inPrivate mode,from computer. Login again

Re: Unable to update add ons

esjliv — Sat, 11 Feb 2023 20:11:29 GMT

@Tanman

Try clearing your browser's cache, or try a different browser or device. Or, open a tab in incognito mode and access My Account that way.

You can also use a keyboard shortcut to open an Incognito window:

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press ⌘ + Shift + n.

Is this your first Roaming Addon you are adding to your account?

If this is the 2nd (same) Roaming addon you are adding to your account after finishing the first one, then you need to wait 12-24 hours after the first one was purchased (stupid, I know, but it is a thing here). So if this is the case, try adding a different Roaming addon to your account, or, contact CSA to have them fix it for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent