topic Re: Email Change in Get Support

Email Change

Jennh — Sat, 11 Feb 2023 19:26:45 GMT

I need to change my email on my 2 accounts but I can't find where to do this and I can't seem to submit a ticket

softech — Sat, 11 Feb 2023 19:31:29 GMT

@Jennh only PM support can help email address changes, please engage them using Chatbot, open as a Forgot Password ticket

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Handy1 — Sat, 11 Feb 2023 19:32:19 GMT

@Jennh You need supporters help to change email address

Getting support / submit ticket

Or while your already here and logged in the community

Watch for reply top of page to the

Right ( envelope image )