topic Re: compatibility in Get Support

compatibility

PinkPoiz0n — Sat, 18 Feb 2023 17:08:12 GMT

I ordered a phone online that says that it is compatible with public mobile but my data will not connect. My calling and texting work fine, just my mobile data doesn't work regardless of saying that it's connected. I have a iiif150 r2022 cell phone. Can anyone help?

Re: compatibility

softech — Sat, 11 Feb 2023 19:30:24 GMT

@PinkPoiz0n a brief look at it seems compatible.

Did you try click Reset all Network?

check APN, compare yours with this

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: compatibility

DDM69 — Sat, 11 Feb 2023 19:36:29 GMT

Have you checked by using Google to search for issues regarding your phone model?

Or YouTube?

Good luck.

Re: compatibility

hTideGnow — Sat, 11 Feb 2023 19:39:59 GMT

Hi @PinkPoiz0n

voice calls are good and just not data?

Check APN.

and do you have the bands spec. for your phone? this is not a common phone, I always thought it was a typos. lol

Re: compatibility

LoveNature — Sat, 11 Feb 2023 19:59:28 GMT

Hi @PinkPoiz0n

some those device need to do Factory reset before using,

and keep your SIM card PM inside and do reset and erase all data.

Re: compatibility

PinkPoiz0n — Sat, 11 Feb 2023 20:01:27 GMT

i have reset my network yes, and done the APN but you have provided more information to be entered for my APN i will give that a shot right now, thank you! Will give update as soon as i can.

Re: compatibility

PinkPoiz0n — Sat, 11 Feb 2023 20:19:33 GMT

omg it worked!! thankyou so much! i have been battling with my data for almost a month and filling in those extra fields in my apn settings fixed it! thank you!